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Are you a fresher or early-career professional looking for a night shift job in Chennai? Here is an excellent opportunity to work with Poshmark, a global fashion resale marketplace, as a Community Associate – Email Support. Freshers and recent graduates are encouraged to apply.
📌 Job Overview – Poshmark Freshers Hiring
- Company Name: Poshmark
- Job Role: Community Associate – Email Support
- Department: Community
- Employment Type: Full-Time
- Work Mode: Hybrid
- Location: Chennai, Tamil Nadu, India
- Experience Required: 0–2 years (Freshers can apply)
- Shift Timing: Night Shift (9:00 PM – 6:00 AM IST)
- Working Days: 5 days per week
🏢 About Poshmark
Poshmark is a leading global fashion resale marketplace founded in 2011. It connects buyers and sellers through a highly engaged community and real-time social experiences. With over 130 million users worldwide and more than $10 billion in Gross Merchandise Value (GMV), Poshmark empowers individuals to turn their closets into businesses while promoting sustainable fashion.
🌟 Why This Job Is Ideal for Freshers?
- ✅ Freshers & new graduates can apply
- ✅ Global e-commerce company exposure
- ✅ Night shift job with stable schedule
- ✅ Strong learning & career growth opportunities
- ✅ Hands-on training and structured onboarding
- ✅ Work with US-based teams
🧑💻 Job Description – Email Support (Community Associate)
As a Community Associate – Email Support, you will:
- Provide front-line customer support via email
- Handle high-volume, time-sensitive customer queries
- Resolve issues related to orders, accounts, and payments
- Offer clear product education and guidance
- Demonstrate empathy and professionalism in responses
- Maintain high customer satisfaction and service quality
🎯 Key Responsibilities
- Engage with Poshmark users through email support
- Respond in a timely, friendly, and professional manner
- Research, troubleshoot, and resolve user issues
- Gather feedback and suggestions from the community
- Meet and exceed performance metrics like:
- Volume
- First Response Time
- Resolution Rate
- Customer Effort Score (CES)
- Work on holidays or weekends when required
🧠 Ideal Candidate Profile
- Excellent written and verbal English communication skills
- Strong problem-solving and analytical mindset
- Self-motivated and able to work independently
- High level of patience and positive attitude
- Comfortable collaborating with US-based teams
- Passionate about customer service and community building
📋 Job Requirements
- Must be based in Chennai or Tamil Nadu
- 0–2 years of experience in customer service or e-commerce support
- Freshers and new graduates are welcome
- Prior email support or Salesforce experience is a plus
- Strong typing skills and MacBook navigation
- Familiarity with Salesforce Service Cloud & G-suite preferred
- Willingness to work night shifts, holidays, and weekends
🚀 Career Growth & Milestones
🔹 First 3 Months
- Complete onboarding and hands-on training
- Learn Salesforce, G-suite, Slack, Zoom
- Handle Tier 1 cases independently
🔹 6 Months
- Manage all Tier 1 scenarios confidently
- Handle escalated cases with manager support
- Consistently meet daily performance goals
🔹 12+ Months
- Independently manage escalated cases
- Mentor new team members
- Contribute to team initiatives and process improvements
Shift & Work Details
- Shift Time: 9:00 PM – 6:00 AM IST
- Working Days: 5 days per week
- Work Type: Hybrid
- Flexibility: Required for holidays and occasional overtime
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