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Poshmark, one of the world’s leading fashion resale marketplaces, is hiring for the role of Junior Email Support (Community Associate – Disputes). This opportunity is suitable for freshers and candidates with up to 2 years of experience who are interested in customer support, e-commerce operations, and working with a global user base.
Job Overview
- Role: Junior Email Support (Community Associate – Disputes)
- Company: Poshmark
- Location: Chennai, Tamil Nadu
- Job Type: Full-Time
- Shift: Night Shift (9:00 PM – 6:00 AM IST)
- Work Schedule: 5 Days a Week
This role focuses on handling email-based customer support, especially dispute-related cases between buyers and sellers on the Poshmark platform.
About Poshmark
Founded in 2011, Poshmark is a global community-driven fashion marketplace where users can buy, sell, and share personal style. With over 130 million users worldwide, the platform blends social interaction with e-commerce, creating a unique experience for both buyers and sellers. Poshmark is also committed to promoting sustainable fashion by encouraging resale and reuse.
Roles & Responsibilities
- Handle dispute-related queries from users via email support
- Investigate order details and transaction history to resolve disputes
- Ensure resolutions follow Poshmark’s return and community policies
- Respond to users in a professional, friendly, and empathetic manner
- Maintain quality, response time, and resolution benchmarks
- Collect community feedback to improve user experience
- Work during holidays or extended hours when required
Eligibility & Requirements
- Candidates must be based in Chennai or Tamil Nadu
- 0–2 years experience in customer service or community support
(Fresh graduates are encouraged to apply)
- Prior experience with email support, e-commerce platforms, or US customers is a plus
- Excellent written and verbal English communication skills
- Good typing speed and comfort using systems/tools
- Ability to work independently during night shifts
- Strong problem-solving and customer-first mindset
- Willingness to work weekends or holidays if needed
Ideal Candidate Profile
- Patient, empathetic, and positive attitude
- Enjoys helping users and resolving issues
- Comfortable handling time-sensitive cases
- Motivated to work in a fast-paced, global support environment
- Team-oriented but capable of independent decision-making
Career Growth & Learning
Within 6 Months:
- Independently handle assigned cases
- Deliver accurate resolutions aligned with policies
- Meet daily productivity and quality targets
After 12 Months:
- Handle advanced-tier cases confidently
- Consistently meet or exceed performance metrics
- Become a strong contributor to team success
Why Consider This Role?
- Exposure to a global fashion-tech platform
- Strong learning opportunity in e-commerce operations
- Email-based support (no voice calls)
- Work with international teams and processes
- Long-term career growth in customer experience roles
How to Apply
Interested candidates should apply through Poshmark’s official job listing or careers platform. Early applications are recommended as support roles often receive high demand.
⚠️ Disclaimer
This blog post is shared for informational purposes only.
We do not charge any fees and are not associated with any hiring agents.
Always apply through official company channels.
Final selection and hiring decisions are solely made by the company.
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