Concerning the Position:
Within the Product Specialist position, you may be the primary layer of communication with our prospects. You’ll put on many hats, and your work can have an actual impression on the success of PriceLabs’ prospects and their companies. Our prospects love the assist and repair we offer and your position will probably be to not solely uphold comparable requirements however set new requirements.
In case you’re seeking to work within the B2B SaaS area, this is a chance so that you can kickstart your profession. This is a beginning position at PriceLabs that can assist you to transfer to totally different departments (Information Science, Gross sales & Success, Advertising, and so forth.), ultimately.
This is an evening shift position: 6 PM to 2:30 AM IST, and any 5 (5) days of the week.
Key obligations:
- Taking possession of buyer points reported and seeing issues by means of to decision
- Conducting product walkthroughs and offering resolutions to prospects’ queries
- Researching, diagnosing, troubleshooting, and figuring out options to resolve buyer points
- Present immediate and correct suggestions to prospects
- Guarantee correct recording and closure of all points
- Answering questions over e mail, telephone calls, & stay video calls.
- Discovering methods to go above & past to assist prospects
About You:
- Empathy, and endurance.
- Curiosity and an issue-fixing mindset.
- Earlier expertise at a begin-up or in a buyer assist position.
- Sturdy analytical background – our product is very math and numbers-heavy!
- Stable verbal, written, presentation, and interpersonal communication abilities
- Expertise with Databases (together with SQL queries), Microsoft Excel, PowerPoint
- Expertise working with Zohodesk or different assist/service software program
The right way to apply for this place?
Please fill out the shape with the required particulars. In case your profile is shortlisted, our crew will attain out to you by way of e mail. In case you do not discover the emails in your inbox, please verify your spam folder.
Tip: Keep away from utilizing AI-generated responses. We wish to hear from you!
About PriceLabs:
PriceLabs is a income administration answer for the brief-time period rental and hospitality trade, based in 2014 and headquartered in Chicago, IL. Our platform helps particular person hosts and hospitality professionals optimize their pricing and income administration, adapting to altering market developments and occupancy ranges.
With dynamic pricing, automation guidelines, and customizations, we handle pricing and minimal-keep restrictions for any portfolio measurement, with costs mechanically uploaded to most well-liked channels.
Every single day, we value over 450,000+ listings globally throughout 150+ nations, providing world-class instruments just like the Base Value Assist and Minimal Keep Advice Engine.
Our buyer base grew 10x since 2019 and in 2022:
- Our crew grew 3x
- We raised $30 million in funding from Summit Companions
- We joined arms with Rental Scale-As much as ship in-depth market insights and actionable information to hosts & property managers
We proceed to develop exponentially backed by a robust crew to take us to the following stage.
Why be a part of PriceLabs?
- We’re a distant-first group and settle for earn a living from home because the norm.
- Work with an trade-main product that has hundreds of consumers worldwide, and our prospects love the product! (NPS within the 70s, Customer reviews here)
- Work with a worldwide crew (15 nations and counting) of passionate people that settle for open communication, empowerment, and a shared concentrate on buyer success.
- We’re a freemium product, so advertising leads the cost on buyer acquisition.
PriceLabs is an equal alternative employer. We’re dedicated to offering equal alternative in all facets of employment. We don’t discriminate based mostly on race, color, spiritual creed, nationwide origin, ancestry, intercourse, age, veteran standing, marital standing or bodily challenges.
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