Are you searching for remote customer support jobs in India that offer global exposure, a strong learning environment, and growth opportunities? Look no further! Aircall, one of the world’s fastest-growing SaaS companies in customer communication, is hiring Customer Support Specialists (Early Morning Shift) to work remotely from India.
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🏢 About Aircall
Trusted by over 20,000+ businesses worldwide, Aircall is an all-in-one customer communications platform that integrates voice, CRM, and 100+ business tools. With a global team across Paris, New York, London, Berlin, and more, Aircall is transforming the way sales and support teams communicate.
💼 Job Role: Customer Support Specialist (Remote – India)
Shift Timing: 3:00 AM to 3:00 PM IST (depending on season)
Working Days: Saturday & Sunday + 3 Weekdays (Weekends Required)
Work Type: Full-Time, Permanent, Remote from India
🔍 Key Responsibilities
- Resolve customer issues, escalate when needed, and ensure satisfaction
- Deliver product education and feature guidance
- Collaborate with a global support team for seamless service
- Troubleshoot technical inquiries with empathy and accuracy
- Act as the voice of the customer to internal teams
✅ Eligibility & Requirements
- Minimum 1 year of experience in a B2B SaaS support or related role
- Fluent in English (French or Spanish is a plus)
- Strong communication and writing skills
- Familiar with CRM tools and support platforms (like Zendesk, Intercom)
- Problem-solving mindset and technical aptitude
- Must be legally residing and working in India
🚀 Why Join Aircall?
- Remote work with international team collaboration
- Opportunity to grow into roles like Product, Client Services, or Engineering
- Competitive salary + health benefits + learning resources
- Diverse and inclusive workplace with over 45 nationalities
- Work-life balance prioritized
📢 How to Apply?
If you’re passionate about customer experience, love working in a fast-paced tech environment, and want to grow your career in a global SaaS company, this is your chance.
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