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Cognizant has published a new job opening for the role of SPE-CX-Backoffice Helpdesk in Chennai, India. This opportunity is ideal for candidates with strong English communication skills and interest in Hi-Tech / Backoffice support operations, looking for a stable day-shift, office-based role.
📌 Job Overview
- Job Title: SPE-CX-Backoffice Helpdesk
- Job ID: 00067494511
- Date Published: Feb 12, 2026
- Location: Chennai, India
- Work Model: Work From Office
- Job Category: Technology & Engineering
- Shift: Day Shift
- Travel Requirement: None
This role offers an excellent work-life balance and a chance to work with internal teams in a structured corporate environment.
🧾 Job Summary
As a Backoffice Helpdesk Specialist, you’ll support internal Hi-Tech operations by handling technical queries, maintaining documentation, and improving helpdesk processes. Your communication skills and problem-solving ability will play a key role in ensuring smooth daily operations.
🔧 Key Responsibilities
- Provide technical support to internal teams related to Hi-Tech operations
- Resolve helpdesk tickets and technical inquiries efficiently
- Coordinate with multiple departments for issue resolution
- Maintain accurate records of helpdesk interactions and solutions
- Identify recurring issues and suggest process improvements
- Assist in defining and improving helpdesk procedures and best practices
- Track helpdesk performance metrics and report insights to management
- Ensure compliance with company policies and industry standards
- Support onboarding and training of new team members
- Create and update knowledge base articles for common issues
- Communicate proactively to prevent potential operational challenges
- Promote a collaborative and continuous improvement culture
🎓 Required Qualifications & Skills
- Strong English communication skills (written & verbal)
- Domain knowledge in Hi-Tech / Technical Operations
- Excellent problem-solving and analytical skills
- Attention to detail in documentation and reporting
- Willingness to learn new technologies and processes
- Team-oriented mindset with collaborative skills
- Proactive approach toward identifying and resolving issues
📜 Certifications Required: Not Applicable
🌍 About Cognizant
Cognizant is a global professional services company with over 300,000 associates worldwide, helping clients modernize technology, reimagine processes, and transform experiences. Recognized as one of Forbes World’s Best Employers 2025, Cognizant offers a collaborative, inclusive, and growth-focused work culture.
Employees benefit from:
- Global exposure
- Structured career growth paths
- Inclusive and diverse workplace
- Learning & development opportunities
⚠️ Important Disclaimer
This job post is shared for informational purposes only. We are not the official hiring authority and do not guarantee interview calls or job selection. Always apply through official Cognizant career channels only. Cognizant does not charge any fees during the hiring process. If anyone asks for money or personal financial details, treat it as a scam.
