Are you looking for an exciting career opportunity in customer support with a leading global company? Sutherland is hiring Customer Support Associates to join their team in Chennai, Tamil Nadu. This role is perfect for freshers and experienced candidates (0–2 years) who are ready to take the next step in their career with a global MNC.
Job Overview
- Job Title: Customer Support Associate
- Job ID: REF32814O
- Contract Type: Brick and Mortar (Work from Office)
- Location: Sutherland A1 Block, Shriram Gateway Parks, Perungalathur, Chennai – 63
- Date Published: 08 September 2025
- Shift: Rotational shifts (includes both day and night)
- Working Days: 5 days/week, 2 rotational offs
🏢 About Sutherland
Sutherland is a leading digital transformation company that partners with global brands to deliver AI-driven solutions, advanced analytics, automation, and business process excellence. With over 200 patented inventions and a strong innovation culture, Sutherland empowers businesses worldwide to optimize operations, enhance customer experiences, and drive growth.
Joining Sutherland means becoming part of a global, fast-paced environment that values your skills, nurtures your growth, and recognizes your contributions.
📋 Job Responsibilities
As a Customer Support Associate at Sutherland, you will:
- Be the first point of contact for B2B customers via email, chat, or voice.
- Deliver timely, accurate, and professional support while meeting service-level agreements (SLAs).
- Take full ownership of customer interactions with proactive problem-solving skills.
- Handle sensitive issues with empathy while maintaining a positive brand image.
- Update and maintain accurate customer records and documentation in company systems.
- Meet key performance metrics: quality, productivity, attendance, and first-contact resolution.
- Recommend process improvements and escalate recurring issues appropriately.
🎓 Qualifications & Skills Required
- Excellent verbal and written communication skills in English.
- Strong ability to empathize with customers, manage time effectively, and work independently.
- Basic knowledge of Windows operating systems.
- Education: High school diploma or above.
- Experience: 0–2 years (Freshers can apply!).
🌟 Why Join Sutherland?
- Work Environment: A dynamic, global workspace where your voice is heard.
- Skill Development: Gain expertise in communication, adaptability, and problem-solving.
- Career Growth: Clear paths to grow within a global MNC.
- Team Culture: Work in a family-like team that celebrates every success.
- Recognition: Get rewarded for your efforts and achievements.
🚨 Important Note
Sutherland never charges fees or requests favours for job opportunities. If you receive suspicious requests, report them immediately to:
📧 TAHelpdesk@Sutherlandglobal.com
📍 How to Apply
Interested in starting your career with Sutherland?
Visit the official careers page or apply directly through trusted job portals.
- Kickstart Your Career with Infosys BPM – Customer Support & Service Desk Voice Process Roles
- HCLTech Hiring Process Associates – Walk-In Drive in Chennai (August 2025)
- Wipro School of IT Infrastructure Management (SIM) 2025 – Apply Now!
- Wipro Work Integrated Learning Program (WILP) 2025 – Apply Now
- Sutherland Hiring Customer Support Associates in Chennai – Freshers Welcome!