Location: Chennai, India
Experience: 0–2 Years (Freshers Welcome)
Employment Type: Full-Time
Shift: Rotational (Day & Night)
Work Mode: Work from Office
Company: Sutherland Global Services
✅ About Sutherland
Sutherland is a global leader in digital transformation, helping businesses unlock their full potential with AI, automation, cloud engineering, and analytics. With over 200 unique AI-powered inventions, Sutherland supports some of the world’s most iconic brands. As a Customer Support Associate, you’ll be part of a team that delivers measurable results while gaining lifelong professional skills.
💼 Job Role: Customer Support Associate
This is a B2B support role where you’ll engage with clients via Email and Chat, not voice calls. Ideal for candidates who prefer non-voice customer service jobs.
🔍 Key Responsibilities:
- Be the first point of contact for B2B customers via email and chat
- Handle customer inquiries professionally and meet SLAs
- Take full ownership of each customer interaction with empathy and efficiency
- Accurately document all customer interactions
- Work collaboratively to suggest process improvements
- Meet performance metrics like first-contact resolution, quality, and productivity
🎓 Eligibility Criteria:
- Education: Minimum 12th pass or any graduate
- Experience: 0–2 years (Freshers can apply!)
- Skills Required:
- Excellent verbal and written English
- Strong email and chat communication
- Knowledge of basic Windows OS
- Ability to work in rotational shifts (including night)
- Good customer handling & problem-solving mindset
📍 Job Location:
Sutherland Global Services
A1 Block, Shriram Gateway Parks,
Perungalathur, Chennai – 600063
(Work from Office Only)
🕒 Work Schedule:
- 6 working days per week
- 1 rotational week off
- Rotational shifts (Day/Night)
🌟 Why Join Sutherland?
- Get trained in real-world customer support skills
- Global work environment and diverse team
- Fast-track your career growth in an MNC
- Recognition, rewards, and a supportive team culture
- No hidden fees or charges – 100% free recruitment
⚠️ Important Note:
Sutherland never asks for money or any favors for job placements.
If you receive any suspicious messages or emails, report them to
📩 TAHelpdesk@Sutherlandglobal.com
📢 How to Apply:
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