Sutherland is Hiring Freshers – Associate –  Customer Service | Work From Home

Job Description

• Job Type: Work From Home
• Post Name: Customer Service Associate
• Qualification: 12th Pass/Any Graduate
• Experience: Freshers Can Apply
• Salary: Rs.29000 Per Month

About us

We’re One Sutherland — a worldwide workers the place everybody appears to be working collectively to create good breakthrough choices. Our workforce has thrived in an setting of number of thought, experience and background. Now we have enjoyable our selection and embrace it entire-heartedly. Sutherland is an equal different employer. We promote a constructive work setting by conducting ourselves professionally and serving to at least one one other acquire our function of One Sutherland Employees, Having fun with to Win.

Sutherland was based mostly 35 years up to now (1986). Since then, we’ve bought develop to be a primary worldwide provider of enterprise course of and experience administration corporations offering an built-in portfolio of analytics-pushed once more office and buyer-dealing with choices that help your whole purchaser life cycle.

Sutherland is hiring for the position of Associate-CS Telephone!

Tasks of the Candidate:

• Processes a excessive quantity of shopper inquiries of FIS services and resolves a focused proportion of these inquiries.
• Troubleshoots buyer issues identifies root explanation for issues and makes use of instruments and sources appropriately to find out learn how to resolve buyer issues.
• When unable to resolve issues in an affordable period of time, will escalate to acceptable sources. Follows up on escalated points with teaching and mentoring to be taught acceptable options and develop general information.
• Tracks and paperwork inbound assist requests and ensures correct notation of buyer issues or points.
• Updates buyer data and ensures correct entry of contact data.
• Meets requirements of the job, reminiscent of high quality requirements, adherence to schedule, and common deal with time.
• Could present steerage and/or mentoring to much less skilled Buyer Service Associates – Shoppers.
• Different associated duties are assigned as wanted.

Necessities:

• Diploma/ 3 yrs Diploma
• Contract Sort: Everlasting WAH