Sutherland is Hiring Freshers – Collection Executive | Work From Home

Overview

We make digital 𝐡𝐮𝐦𝐚𝐧™ by combining human-centered design with actual-time Analytics, AI, Cognitive Know-how & Automation to create exceptionally engineered Model Experiences! Sutherland is an expertise-led digital transformation firm. Our mission is to ship exceptionally engineered experiences for purchasers and workers right now, that proceed to thrill tomorrow. For over 35 years, we’ve cared for our prospects’ prospects, delivering measurable outcomes and accelerating development. Our proprietary, AI-primarily based merchandise and platforms are constructed utilizing sturdy IP and automation. We’re a group of world professionals, operationally efficient, culturally meshed, and dedicated to our shoppers and to at least one one other. We name it One Sutherland. #MakeDigitalHuman

Job description

Hello,

Direct WALK IN

MONDAY – FRIDAY

10.30 AM – 5.30 PM

FRESHERS CAN ALSO APPLY

Kindly carry Aadhar / Pan Card with up to date resume

Kindly point out the title Thrisha – HR on prime of your Resume

Exp – 0 – 3 Yrs

• 1. Evaluate open accounts from the day by day Ageing report
• 2. Monitor and preserve the assigned accounts – Collection calls (Outbound/Inbound in knowledgeable method), account changes and buyer reconciliations
• 3. Acquire buyer funds in accordance with cost due date and well timed comply with-up on cost preparations
• 4. Monitor buyer funds exercise to make sure receivables are collected in a well timed method
• 5.Guarantee well timed escalation in case of non-cost or no response
• 6. Present customer support as regards to sending statements, course of buyer refunds, and course of account changes and resolves consumer-billing issues and making use of good customer support in a well timed method
• 7. Establish points attributing to account delinquency and talk about them with prospects and escalate with consumer
• 8. Assists with the cleanup of UC’s (unapplied credit), quick paid invoices
• 9. Ship Dunning letter to prospects to make the cost of delinquent accounts
• 10.Talk & comply with up with Gross sales/Operations division relating to buyer accounts on a well timed foundation
• 11.Replace Each day/Weekly trackers and carry out self-high quality test
• 12.Adherence to Management and Compliance
• 13. Act as a liaison between Buyer, Gross sales, Billing and varied inner departments to make sure easy stream of transaction and determination of points if any
• 14. Observe and replace the Normal Working Process (SOP)
• 15. Lively participation in Studying & Developments
• 16.Contain in Course of Enhancements and its implementation
• 17.Adjust to all Inner and Exterior Service Degree Settlement & Key Efficiency Index necessities
• 18. Work together and Coordinate with the help capabilities groups
• 19. Getting ready questionnaires together with coaching group for Inner Evaluation
• 20.Adherence to Management and Compliance and collate associated paperwork in the direction of exterior / inner audit
• 21. Appearing as a backup to the Workforce lead as and when required