| Syniverse Work From Home Jobs Particulars : | |
| Firm | Syniverse do business from home |
| Roles | Customer Service Specialist |
| Qualification | Bachelor’s diploma |
| Location | Distant |
| Work Expertise | 0-3 years |
| Wage | 3 lpa-5 lpa |
Syniverse is the world’s most related firm. Whether or not we’re growing the expertise that allows clever vehicles to securely react to visitors adjustments or liberating vacationers to discover by preserving their units on-line wherever they go, we imagine in main the world ahead. Which is why we work with a few of the world’s most acknowledged manufacturers. Eight of the highest 10 banks. 4 of the highest 5 international expertise corporations. Over 900 communications suppliers. And the way we’re capable of present our unimaginable expertise with an progressive tradition and nice advantages.
Who We’re Trying ForThe Customer Service Specialist I is liable for offering the primary stage of technical assist for services and products. This place will work with prospects and inner assist groups to help with bother capturing and drawback decision. Key components of this position embrace familiarity with Syniverse’s services and products, and the power to shortly establish and tackle buyer wants
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A few of What You will Do
Scope of the Position:
- Direct Experiences: This is a person contributor position with no direct reviews
Key Obligations
- Analyze buyer points and questions, together with inoperability or inaccessibility of a system, module or operate. Take acceptable motion to resolve the issue in a well timed method to fulfill or exceed buyer expectations.
- Observe buyer reported issues following ticketing procedures.
- Successfully work with inner sources and 2nd stage assist teams as wanted for ticket decision.
- Guarantee well timed observe-up and backbone of buyer requests following established severity stage pointers and Anticipated Completions Dates.
- Preserve ongoing communication with inner departments (i.e. Gross sales, Advertising, Product Help) to make sure buyer satisfaction.
- Determine and assess departmental/particular person coaching wants and take the required steps to maintain abreast of services and products in addition to enhancements and upgrades.
- Guarantee particular person/departmental aims are met.
- Full numerous administrative actions (e.g. time reporting, electronic mail, vmx…).
Expertise, Training and Certification:
- Highschool diploma or GED, a Bachelor’s diploma in communication or enterprise is most popular .
- No prior expertise required.
- PC expertise in a Home windows working surroundings with sturdy typing capability most popular.
- Proficiency in Microsoft Workplace Suite (Phrase, Excel, Outlook) most popular.
- Customer service expertise most popular.
- Bi-lingual most popular (English and Spanish, Portuguese, Mandarin, and so forth).
Extra Necessities:
- Wonderful interpersonal, verbal, and written communications.
- Means to work with minimal supervision and, in some circumstances, corresponding to off peak hours, weekends and holidays.
- Means to proactively anticipate buyer wants and make suggestions to fulfill these wants.
- Means to work in a a number of shift surroundings overlaying 24 x 7 x 365
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Why You Ought to Be a part of Us
Be a part of us as we write a brand new chapter, guided by world-class management. Come be part of an thrilling and rising group the place we provide a aggressive complete compensation, versatile/distant work and with a management crew dedicated to fostering an inclusive, collaborative, and clear organizational tradition.
At Syniverse connectedness is on the core of our enterprise. We imagine range, fairness, and inclusion amongst our workers is essential to our success as a world firm as we search to recruit, develop, and retain essentially the most gifted individuals who wish to assist us join the world.