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Location: Chennai, Tamil Nadu
Experience: 0–2 Years
Job Type: Full-Time
Posted: 1 Week Ago
Tata Communications, one of India’s leading global digital ecosystem enablers, is hiring for the position of Jr Customer Service Executive – Project Planning & Implementation. If you want to start your career in project management, customer operations, or service delivery, this is a great opportunity with a world-class organization.
About Tata Communications
Tata Communications is a global leader delivering next-generation solutions in:
- Cloud
- Mobility
- IoT
- Network & Security Services
- Media & Collaboration Technologies
The company empowers businesses across 190+ countries with high-performance connectivity and intelligent digital solutions.
Role Overview
The Jr Customer Service Executive – Project Planning & Implementation will be responsible for assisting in project execution, customer communication, and service transition activities. You will work closely with internal teams and customers to ensure seamless delivery of solutions within defined timelines.
Key Responsibilities
- Develop and maintain clear project objectives, scopes, timelines, and deliverables.
- Create and manage detailed project plans using standard processes.
- Ensure projects are completed within scope, time, and cost (managing triple constraints).
- Work independently with minimal supervision in a fast-paced, non-structured work environment.
- Deliver high-quality written and verbal communications such as:
- Work instructions
- Customer updates
- Status dashboards
- Issue reports
- Understand customer requirements clearly and maintain strong customer relationships.
- Handle difficult or sensitive customer situations with professionalism.
- Collaborate with cross-functional support teams to resolve issues and deliver solutions.
- Ensure customer acceptance of deliverables and smooth transition to steady-state operations.
- Maintain excellent documentation throughout the project lifecycle.
Required Skills
- Project Management & Planning
- Service Delivery / Implementation
- Issue Management & Customer Coordination
- Strong understanding of network components and communication technologies
- Excellent English communication skills (written & spoken)
- Ability to manage conflict and handle high-pressure situations
- Strong organizational and analytical skills
Technical Skills
- Strong experience in MS Excel (formulas, dashboards, reports)
- Knowledge of Power BI or Power Apps is a huge advantage
- Basic understanding of:
- Networking
- Telecommunication systems
- IT/Communication infrastructure
Eligibility Criteria
- Bachelor’s degree in:
- Telecommunication Engineering
- Electronics & Communication (ECE)
- Computer Science (CSE)
- Information Technology (IT)
- OR any similar tech discipline with relevant experience
- Experience required: 0–2 years
Why Join Tata Communications?
- Opportunity to work with a global technology leader
- Exposure to multiple IT and telecom domains
- Great learning, career growth, and cross-functional development
- Chance to work on global projects and digital transformation initiatives
