TATA is Hiring Freshers – Voice Chat Process | Work from Home

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Job Description

We’re in search of a Buyer Assist Specialist to help our prospects with technical issues when utilizing our services and products.

Buyer Assist Specialist tasks embody resolving buyer queries, recommending options and guiding product customers via options and functionalities. To achieve success on this position, you have to be a superb communicator who’s in a position to earn our purchasers’ belief. You must also be accustomed to assist desk software program.

In the end, you’ll assist set up our repute as an organization that gives wonderful buyer assist throughout all gross sales and after-gross sales procedures.

We’re in search of a Buyer Assist Specialist to help our prospects with technical issues when utilizing our services and products.

Buyer Assist Specialist tasks embody resolving buyer queries, recommending options and guiding product customers via options and functionalities. To achieve success on this position, you have to be a superb communicator who’s in a position to earn our purchasers’ belief. You must also be accustomed to assist desk software program.

In the end, you’ll assist set up our repute as an organization that gives wonderful buyer assist throughout all gross sales and after-gross sales procedures.

We’re in search of a Buyer Assist Specialist to help our prospects with technical issues when utilizing our services and products.

Buyer Assist Specialist tasks embody resolving buyer queries, recommending options and guiding product customers via options and functionalities. To achieve success on this position, you have to be a superb communicator who’s in a position to earn our purchasers’ belief. You must also be accustomed to assist desk software program.

In the end, you’ll assist set up our repute as an organization that gives wonderful buyer assist throughout all gross sales and after-gross sales procedures.

Duties

• Reply to buyer queries in a well timed and correct method, through telephone, e mail or chat
• Establish buyer wants and assist prospects use particular options
• Analyze and report product malfunctions (for instance, by testing completely different eventualities or impersonating customers)
• Replace our inner databases with details about technical points and helpful discussions with prospects
• Monitor buyer complaints on social media and attain out to supply help
• Share function requests and efficient workarounds with group members
• Inform prospects about new options and functionalities