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Company: Tech Mahindra
Job Role: International Voice Process
Experience: 0–1 Years (Freshers Eligible)
Salary: ₹3 – ₹3.5 LPA
Location: Chennai (Work From Office)
Shift: US Shift
Openings: 1
Posted: Today
Employment Type: Full-time
Mode: Work from Office (5 Days)
Immediate Joiners Only
Job Overview
Tech Mahindra is inviting applications from fresh graduates for the International Voice Process role at its Chennai office. This is an excellent opportunity for candidates who have strong English communication skills and want to start their career in a global customer-facing environment. Freshers with up to one year of experience can apply.
As part of the international voice support team, you will handle inbound and outbound calls, manage client portfolios, communicate professionally with different entities, and ensure timely resolution of queries. This role requires excellent spoken English, problem-solving skills, and the ability to stay calm in challenging situations.
Key Responsibilities
- Handle international voice calls professionally in a US shift environment.
- Manage multiple client portfolios with accuracy and responsibility.
- Maintain formal written communication with internal teams and external entities.
- Respond to queries, solve issues, and escalate concerns when required.
- Extract information using online resources, tools, and software applications.
- Establish rapport with customers while handling calls with clarity and active listening.
- Prepare formal letters, emails, and structured communication on a daily basis.
- Multitask, prioritize tasks, and manage time effectively.
- Collaborate with team members and maintain good working relationships.
- Provide accurate information and deliver high-quality customer support.
Required Skills and Qualifications
- Bachelor’s degree in Business Administration, Management, Business & IT, or related fields.
- Excellent command over spoken and written English.
- Strong communication skills with clear articulation.
- Ability to solve problems, manage conflicts, and escalate tactfully.
- Proficiency in using computers, Microsoft Windows, and MS Office tools.
- Knowledge of online platforms and information extraction methods.
- Ability to coordinate with multiple teams simultaneously.
- Good understanding of modern information technology tools and services.
- Strong time management and multitasking abilities.
- Ability to handle practical problems and work with concrete variables.
- Honest, cooperative, and a dependable team player.
Who Can Apply
- Freshers with 0–6 months of experience.
- Candidates who can join immediately.
- Candidates willing to work in US shifts and office-based environment.
How to Apply
Interested candidates can share their updated resume at:
js001102065@techmahindra.com
