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Wingify is a remote-first SaaS company founded in 2010, known for developing globally recognized technology products. The company’s flagship product — VWO (Visual Website Optimizer) — helps organizations optimize their digital experiences through testing, analytics, and personalization.
With a culture built on innovation, collaboration, and customer focus, Wingify empowers teams to build impactful digital experiences worldwide.
About the Role
Wingify is looking for a Technical Account Manager – Customer Support Specialist to join its dynamic global team.
In this role, you will serve as the dedicated technical point of contact for enterprise clients, ensuring their product-related issues are addressed quickly and efficiently. You’ll combine technical expertise with customer relationship management to deliver world-class support and drive adoption of the VWO platform.
Key Responsibilities
- Act as the primary technical contact for assigned customers and manage ongoing relationships.
- Provide expert technical support via email, chat, and phone, resolving complex issues within SLA timelines.
- Collaborate with internal teams (Development, QA, and Product Management) for issue resolution and product enhancement.
- Track and report software defects using tools like Jira.
- Support Sales and Customer Success teams for smooth onboarding and long-term client satisfaction.
Required Skills and Competencies
- Strong understanding of web technologies — HTML, CSS, JavaScript, and jQuery (mandatory).
- Hands-on experience with technical account management or enterprise customer support.
- Familiarity with tools like Jira and Salesforce.
- Excellent communication, analytical, and problem-solving skills.
- Ability to analyze logs, debug technical issues, and suggest effective solutions.
Educational & Experience Requirements
- Bachelor’s degree in Computer Science or a related field.
- 2–6 years of experience in a technical support or account management role.
- Experience working with SaaS products and remote teams preferred.
Job Details
- 🏠 Work Mode: Fully Remote (India)
- ⏰ Shift Timings:
- APAC Shift: 5 AM – 1 PM IST (1 vacancy)
- US Shift: 6 PM – 2 AM IST (1 vacancy)
Why Join Wingify?
- 🌍 Work from anywhere with a remote-first policy.
- 💰 Competitive compensation and comprehensive health insurance.
- 🚀 Opportunities for career growth and professional development.
- 🤝 Work with global clients and contribute to the VWO Experience Optimization Platform.
Join Wingify and become part of a team redefining digital experience optimization worldwide!
Keywords (for SEO)
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