Technical Solutions representative – HP
| Company name | HP Enterprise |
| Website | www.hpe.com |
| Job Role | Technical Solutions representative |
| Work Location | Bangalore, India |
| Job Type | Full Time |
| Experience | Freshers/ Experienced |
| Qualification | High school education or equivalent |
| Batch | Not Mentioned |
| Package | Up to 4 LPA(Expected) |
Technical Solutions representative – HP Computer software applications (for example Microsoft Office, CAD, Adobe Suite, programming.
Applies developed information of the job expertise, firm insurance policies and procedures to finish all kinds of adverse assignments/duties. Thorough understanding of the final/technical facets of the job. Works on assignments which are reasonably advanced in nature and require bizarre downside decision and unbiased judgment. Works below restricted supervision and usually receives no instruction on routine work and normal directions given for brand new assignments.
Tasks:
- Working extra independently and from a typical protocol to reply to buyer points. Reasonable judgment could also be used to complement the outlined course of.
- Efficiently resolve average technical points (associated to {hardware} and software program) from incoming buyer contacts and proactive notification methods.
- Reply to service, product, technical, and customer-relations questions on topics corresponding to options, specs, and repairs on present and discontinued merchandise, elements, and choices, based mostly on buyer entitlement (for instance guarantee by enterprise).
- Proactively help clients to keep away from or cut back downside prevalence. Participates in tasks for course of or high quality enhancements.
- Work is reviewed periodically by Supervisor or Staff Lead.
Training and Expertise Required:
- Highschool schooling or equal. Sometimes requires 1- 3 years normal expertise, or equal mixture of expertise and school stage schooling.
Data and Expertise:
- Superior expertise in each written and verbal communication.
- Expertise in buyer going through function both distant or head to head.
- Laptop proficiency with relevant software program functions (for instance Microsoft Workplace, CAD, Adobe Suite, programming.
- Drawback fixing expertise.
- Accuracy in information entry.
- Glorious fluency in language to be supported.
- Expertise in a telephone based mostly distant function, e- help, e-chat or comparable.
- Familiarity with pc expertise.
- Educated in name routing and case administration processes in addition to case logging methods and obligation methods .
- Understands inside processes and instruments.
- Data of Data Administration Methods and acceptable documentation to the system.
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