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Tesco Bengaluru is hiring for the role of Associate – Chat Support at its Bengaluru, Karnataka office. This is a full-time, on-site opportunity for candidates with strong written English communication skills and a passion for customer service.
With 100+ applicants already, this role is ideal for freshers or experienced professionals looking to build a stable career with a global retail brand.
📌 Job Overview
- Company: Tesco Bengaluru
- Role: Associate – Chat Support
- Location: Bengaluru, Karnataka
- Job Type: Full-Time
- Work Mode: On-site (Roster Shifts)
- Application Mode: Online
- Experience: Customer service experience preferred
🧑💻 About the Role
As an Associate – Chat Support, you will handle first-line customer queries through written communication channels. Your key focus will be to provide accurate, empathetic, and timely solutions while ensuring high customer satisfaction and strong NPS scores.
You will work closely with internal teams and colleagues to resolve tickets efficiently and contribute to continuous improvement in processes.
🎯 Key Responsibilities
- Handle first-line customer queries via chat and written channels
- Deliver solutions efficiently to meet service quality standards
- Ensure all open tickets are closed within agreed timelines
- Maintain strong customer satisfaction and NPS scores
- Work in roster-based shifts to support customer operations
- Follow Tesco’s Business Code of Conduct
- Participate in team discussions, feedback sessions, and performance reviews
- Continuously improve skills and adapt to process changes
✅ Required Skills & Qualifications
- Excellent written English communication skills
- Strong customer service orientation
- Experience in chat/email support (preferred)
- Empathy, customer focus, and conflict resolution skills
- Good typing speed and accuracy
- Basic knowledge of Microsoft Outlook & Office tools
- Ability to work effectively in a team environment
🎁 Salary, Benefits & Rewards at Tesco
Tesco offers a market-competitive total rewards package, including:
- 💰 Fixed Salary (as per employment contract)
- 🎯 Annual Performance Bonus
- 🏖 30 Days Leave
- 18 Earned Leave
- 12 Casual/Sick Leave
- 10 National & Festival Holidays
- 🩺 Health Insurance for employees & dependents (including parents/in-laws)
- 🧠 Mental Wellbeing Support (counselling, tools & community groups)
- 💳 Financial Wellbeing Programs (salary advances & financial coaching)
- 🏏 World-class Green Campus with sports & fitness facilities
- 📈 Save As You Earn (SAYE) – Become a Tesco shareholder
- 🧓 Retirement Benefits (NPS & VPF options)
🌈 Inclusive & Flexible Work Culture
Tesco Bengaluru is a Disability Confident Committed Employer, encouraging applications from candidates with disabilities. The recruitment process is fully accessible, and reasonable interview accommodations are available.
Tesco also promotes flexible working through a hybrid model (role dependent), ensuring employees can balance professional and personal life.
🚀 Why Join Tesco Bengaluru?
- Work with a globally trusted retail brand
- Strong focus on employee wellbeing & inclusion
- Long-term career growth & learning opportunities
- Supportive team culture with global exposure
