Testbook Job | Customer Support Executive Job | Work From Home | Apply On-line
Job Abstract
The Customer Support Executive will troubleshoot and coordinate with varied inner departments to resolve issues. The Customer Support Executive shall be accountable for receiving, investigating, and responding to all buyer inquiries concerning the services.
Job Description
- Job Sort: Work From Home
- Put up Identify: Customer Support Executive
- Qualification: Any Graduate
- Expertise: Freshers/Skilled
- Wage: Rs.32000 Per Month
Job Tasks
- Present hands-on help for buyer care initiatives corresponding to automated provisioning, on-line billing, order monitoring, and detailed account administration
- Capturing and making use of buyer suggestions
- Solicit cross-selling and up-selling alternatives throughout the buyer care expertise
- Reply inbound buyer calls
- Work together with prospects by telephone, e-mail, or on-line chat regarding varied care points
- Monitoring and reporting related buyer care efficiency metrics
- Preserve applicable documentation and data of buyer interplay
- Work with different departments to resolve buyer points in a well timed method
Job Necessities
- Information of CRM System
- Information of mediation and battle decision strategies
- Wonderful written and oral communication expertise
- Wonderful Interpersonal expertise
- Information of Excel, Phrase and Energy Level
- Sturdy customer support expertise
- Capability to multitask and prioritize workload
- Sturdy downside fixing skills