Job Abstract

You’ll report back to the Customer Support Supervisor/Director of Customer Support and your duties will include offering distinctive service and help to clients utilizing the Velsera services and products. Take part in steady studying and growth actions to boost technical expertise and data.

Job Description

• Job Sort: Work From Home
• Job Position: Customer Support Engineer
• Qualification: Bachelor’s Diploma
• Expertise: Freshers/Skilled
• Wage: Rs.32000 Per Month

Welcome to the period of Velsera! Seven Bridges, Pierian & UgenTec have mixed to change into Velsera.

Velsera is the precision engine firm. We empower researchers, scientists, and clinicians to drive precision R&D, increase entry to, and extra successfully leverage analytics on the level of care. 

We unify expertise-enabled options and scientific experience to allow a steady circulate of information throughout the worldwide healthcare ecosystem. This interweaves various biomedical communities, permitting them to construct upon one another’s success and speed up medical breakthroughs that positively affect human well being.

With our headquarters in Boston, MA, we’re rising and increasing our workforce which situated in 14 completely different nations!

Customer Support Engineer
Location: India (Distant)

Who’re we?
Welcome to the period of Velsera! Seven Bridges, Pierian & UgenTec have mixed to change into Velsera.
Velsera is the precision engine firm. We empower researchers, scientists, and clinicians to drive precision R&D, increase entry to, and extra successfully leverage analytics on the level of care.
We unify expertise-enabled options and scientific experience to allow a steady circulate of information throughout the worldwide healthcare ecosystem. This interweaves various biomedical communities, permitting them to construct upon one another’s success and speed up medical breakthroughs that positively affect human well being. With our headquarters in Boston, MA we’re quickly rising and increasing our workforce which at present has over 800 staff situated in 14 completely different nations!

As a Customer Support Engineer, you’ll report back to the Customer Support Supervisor/Director of Customer Support and your duties will include offering distinctive service and help to clients utilizing the Velsera services and products; triaging, troubleshooting, escalating and resolving points in keeping with commonplace working procedures and documenting buyer interactions and resolutions.

What’s going to you do?

• Present out and in of workplace hours help to clients utilizing the Velsera services and products
• Help clients in troubleshooting, triaging, prioritizing and resolving technical & useful issues associated to Velsera services and products.
• Collaborate with cross-useful groups to diagnose and resolve technical and/or useful issues, escalating promptly to the suitable workforce the place wanted.
• Doc buyer interactions, points, and resolutions within the help ticketing system.
• Educate clients on using services and products, including worth to their interactions with Velsera.
• Keep up to date with the newest developments and traits in bioinformatics, precision
drugs, life sciences, and workflow automation applied sciences in order that you’ll be able to supply finest-in-class help, recommendation and providers.
• Contribute to the creation and upkeep of help documentation and data base articles.
• Take part in steady studying and growth actions to boost technical expertise and data.
• Collaborate with senior buyer help engineers and buyer help specialists to deal with advanced circumstances and enhance help processes.

What do you deliver to the desk?

• Bachelor’s diploma or larger in a related area, corresponding to bioinformatics, genomics, or a life sciences self-discipline.
• Confirmed expertise in technical help or the same position, ideally within the life sciences, bioinformatics, precision drugs, workflow automation, or software program help trade.
• Sturdy data of software program purposes, working methods, and ideas.
• Wonderful drawback-fixing and troubleshooting expertise.
• Sturdy customer support and communication expertise.
• Skill to work independently and collaboratively inside a workforce atmosphere.
• Familiarity with life sciences or bioinformatics software program, precision drugs purposes, and workflow automation methods.
• Proficiency in utilizing assist desk software program, CRM methods, and different technical help instruments.
• Willingness to study and develop experience in numerous areas of the enterprise.
• Demonstrated capacity to work on cross-useful tasks and contribute to enterprise-huge initiatives.
• Want to develop and progress inside the technical help perform, doubtlessly transferring in the direction of senior roles and taking over further tasks.
 

Our Core Values

Folks first. We create collaborative and supportive environments by working with respect and flexibility to advertise psychological, emotional and bodily well being. We apply empathy by treating others the way in which they wish to be handled and assuming constructive intent. We’re pleased with our inclusive various workforce and humble ourselves to find out about and construct our connection with one another.

Affected person centered. We act with swift willpower with out sacrificing our expectations of high quality. We’re pushed by offering distinctive options for our clients to positively affect affected person lives. Contemplating what is at stake, we problem ourselves to develop the perfect answer, not simply the simple one. 

Integrity. We maintain ourselves accountable and try for clear communication to construct belief amongst ourselves and our clients. We take possession of our outcomes as we all know what we do issues and collectively we are going to change the healthcare trade. We’re considerate and intentional with each buyer interplay understanding the general affect on human well being. 

Curious. We ask questions and actively hear with the intention to study and repeatedly enhance. We embrace change and the alternatives it presents to make one another higher. We try to be on the chopping fringe of science and expertise innovation by encouraging creativity. 

Impactful. We take our social accountability with the seriousness it deserves and maintain ourselves to a excessive commonplace. We enhance our sustainability by encouraging dialogue and taking motion because it pertains to our pure, social and financial useful resource footprint. We’re dedicated to our humanitarian mission and search for new methods to make the world a greater place. 

Velsera is an Equal Alternative Employer:
Velsera is proud to be an equal alternative employer dedicated to offering employment alternative no matter intercourse, race, creed, color, gender, faith, marital standing, home companion standing, age, nationwide origin or ancestry.