Title:  Associate – Chennai D

Requisition ID:  37224

Metropolis:  Chennai

Nation/Area:  IN

•  Full duties associated to information entry, following up on requests, criticism administration, reviewing credit score report, researching the system and correcting the credit score bureaus, common correspondence, analysis
• To have the ability to end instances assigned inside established Turnaround time
• Workforce Participant                                
• Accountable for attaining particular person key efficiency indicators while sustaining acceptable operational danger management and compliance in all actions

Job Description

Position Function

The aim of the position is to supply efficient technical assist to the method and actively resolve consumer points immediately or by means of well timed escalation to satisfy course of SLAs

Do

• Help course of by managing transactions as per required high quality requirements
  • Fielding all incoming assist requests from shoppers by way of phone and/or emails in a courteous method
  • Doc all pertinent finish consumer identification data, together with identify, division, contact data and nature of downside or difficulty
  • Replace personal availability within the RAVE system to make sure productiveness of the method
  • Report, monitor, and doc all queries obtained, downside-fixing steps taken and complete profitable and unsuccessful resolutions
  • Comply with normal processes and procedures to resolve all consumer queries
  • Resolve consumer queries as per the SLA’s outlined within the contract 
  • Entry and keep inside information bases, sources and ceaselessly requested questions to assist in and supply efficient downside decision to shoppers
  • Determine and be taught acceptable product particulars to facilitate higher consumer interplay and troubleshooting 
  • Doc and analyze name logs to identify most occurring tendencies to stop future issues
  • Keep and replace self-assist paperwork for purchasers to hurry up decision time
  • Determine pink flags and escalate severe consumer points to Workforce chief in instances of premature decision
  • Guarantee all product data and disclosures are given to shoppers earlier than and after the decision/e-mail requests
  • Avoids authorized challenges by complying with service agreements
• Ship wonderful customer support by means of efficient analysis and troubleshooting of consumer queries
  • Present product assist and determination to shoppers by performing a query analysis whereas guiding customers by means of step-by-step options
  • Help shoppers with navigating round product menus and facilitate higher understanding of product options 
  • Troubleshoot all consumer queries in a consumer-pleasant, courteous {and professional} method
  • Keep logs and data of all buyer queries as per the usual procedures and pointers
  • Precisely course of and file all incoming name and e-mail utilizing the designated monitoring software program
  • Supply various options to shoppers (the place acceptable) with the target of retaining prospects’ and shoppers’ enterprise
  • Arrange concepts and successfully talk oral messages acceptable to listeners and conditions
  • Comply with up and make scheduled name backs to prospects to file suggestions and guarantee compliance to contract /SLAs

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• Construct functionality to make sure operational excellence and keep superior customer support ranges of the prevailing account/consumer
  • Undertake product trainings to remain present with product options, modifications and updates
  • Enroll in product particular and another trainings per consumer necessities/suggestions
  • Accomplice with crew leaders to brainstorm and establish coaching themes and studying points to raised serve the consumer
  • Replace job information by collaborating in self studying alternatives and sustaining private networks

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Ship

•  Full duties associated to information entry, following up on requests, criticism administration, reviewing credit score report, researching the system and correcting the credit score bureaus, common correspondence, analysis
• To have the ability to end instances assigned inside established Turnaround time
• Workforce Participant                                
• Accountable for attaining particular person key efficiency indicators while sustaining acceptable operational danger management and compliance in all actions