Job Description
- Job Kind: Full time
- Publish Identify: Production Agent
- Qualification: Any Graduate
- Expertise: 0-3 Years
- Wage: Rs.26000 Per Month
- Location : Hyderabad
Particulars
Wipro is hiring for the function of Production Agent!
Duties of the Candidate:
- Assist course of by managing transactions as per required high quality requirements:
- Area all incoming assist requests from shoppers through phone and/or emails in a courteous method
- Doc all pertinent finish person identification info, together with identify, division, contact info, and nature of downside or subject
- Replace on availability within the RAVE system to make sure the productiveness of the method
- Document, monitor, and doc all queries obtained, problem-solving steps taken, and whole profitable and unsuccessful resolutions
- Comply with customary processes and procedures to resolve all consumer queries
- Resolve consumer queries as per the SLAs outlined within the contract
- Entry and keep inside information bases, assets, and regularly requested questions to assist in and supply efficient downside decision to shoppers
- Establish and be taught acceptable product particulars to facilitate higher consumer interplay and troubleshooting
- Doc and analyze name logs to identify essentially the most occurring tendencies to forestall future issues
- Establish purple flags and escalate severe consumer points to the Staff Chief in instances of premature decision
- Guarantee all product info and disclosures are given to shoppers earlier than and after the decision/e mail requests
- Avoids authorized challenges by complying with service agreements
- Ship wonderful customer support via efficient prognosis and troubleshooting of consumer queries:
- Present product assist and determination to shoppers by performing a query prognosis whereas guiding customers via step-by-step options
- Help shoppers with navigating round product menus and facilitate a greater understanding of product options
- Troubleshoot all consumer queries in a user-friendly, courteous, {and professional} method
- Keep logs and information of all buyer queries as per the usual procedures and tips
- Precisely course of and document all incoming calls and emails utilizing the designated monitoring software program
- Supply various options to shoppers to retain clients’ and shoppers’ enterprise
- Comply with up and make scheduled callbacks to clients to document suggestions and guarantee compliance with contract /SLAs
- Construct functionality to make sure operational excellence and keep superior customer support ranges of the prevailing account/consumer:
- Undertake product coaching to remain present with product options, adjustments, and updates
- Enroll in product-specific and some other coaching per consumer necessities/suggestions
- Associate with group leaders to brainstorm and determine coaching themes and studying points to raised serve the consumer
Necessities:
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- Practical Competencies/Ability:
- Course of Information – Information of assigned processes, instruments, and programs – Basis to Competent
- Behavioral Competencies:
- Collaborative working
- Drawback-solving and choice making
- Consideration to Element
- Execution Excellence
- Shopper (Inner) Centricity
- Efficient Communication