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Zoho is hiring Partner Operations Executives to support its growing global partner ecosystem. This role involves managing partner communications, handling operational processes, and ensuring seamless coordination across internal teams. Candidates with strong communication skills, attention to detail, and experience in partner operations are encouraged to apply.
About the Role
As a Partner Operations Executive, you will be the primary point of contact for partner-related operations, including licensing, commissions, upgrades, downgrades, add-ons, customer mapping, and Partner Store activities. The position requires excellent communication, organizational skills, and the ability to work efficiently in a dynamic environment. You will also be responsible for maintaining accurate data records and supporting continuous process improvements.
Key Responsibilities
Partner Communication & Coordination
- Conduct daily outbound calls and emails to partners to follow up on operational queries.
- Handle licensing, commissions, upgrades/downgrades, add-ons, Partner Store requests, and customer mapping.
- Build and maintain strong relationships with partner contacts to ensure high satisfaction levels.
Partner Store & Documentation
- Review Partner Store documentation and update resources where required.
- Escalate issues to internal teams and follow up until resolution.
Process Improvements
- Collaborate on documentation updates and workflow enhancements to improve partner experience.
- Suggest improvements to increase operational efficiency and accuracy.
Data & CRM Management
- Handle data enrichment, record updates, and ticket responses using Zoho CRM and Zoho Desk.
- Ensure tickets are resolved within defined SLAs (8–24 hours) and meet KPI expectations.
- Maintain accurate reports and dashboards on Zoho CRM.
General Operational Support
- Assist with additional partner operations activities as required.
- Deliver clear, effective, and timely communication in English (written and verbal).
Individual Expectations
- Ability to multitask, prioritize, and manage deadlines effectively.
- Strong attention to detail and accuracy in data management.
- Good telephone etiquette with strong soft skills and negotiation ability.
- Confident at handling objections and ensuring partner satisfaction.
- Ability to recommend next steps and take initiative, especially in compliance-related situations.
- Analytical thinking, problem-solving skills, and a process-driven approach.
- Effective time management and organizational skills.
- Comfortable working in a fast-paced, dynamic environment.
Desirable Skills (Not Mandatory)
- Hands-on experience with Zoho applications such as CRM and Desk.
- Familiarity with SLAs and operational metrics.
- Experience in telesales, customer service, or partner management.
- Interest in compliance, risk assessment, or process audits.
Qualifications
- 3–5 years of experience in partner operations, customer service, sales support, or related roles.
- Strong verbal and written communication skills in English.
Why Join Zoho?
- Opportunity to work with a global partner network.
- Collaborative and process-focused work environment.
- Exposure to cross-functional teams and dynamic operational workflows.
- Growth-oriented workplace with learning opportunities.
Note
Only shortlisted candidates will be contacted for further interview rounds.
