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Zoho Hiring Technical Support Engineer in Chennai – Apply Now (3–5 Years Experience)
Zoho, one of the world’s leading software companies, is hiring Technical Support Engineers for its Chennai location. This is a full-time, on-site role ideal for experienced professionals with strong technical and communication skills.
If you have experience in technical support and are comfortable handling customers via calls, email, and chat, this opportunity at Zoho could be the right next step in your career.
Job Overview
- Company Name: Zoho
- Job Role: Technical Support Engineer
- Job Location: Chennai, Tamil Nadu
- Employment Type: Full Time
- Work Mode: On-site
- Experience Required: 3 – 5 Years
- Posted Date: Recently (1 day ago)
About Zoho
Zoho is a globally recognized software company with 55+ business applications covering sales, marketing, customer support, finance, HR, and collaboration tools. With over 130 million users and 18,000+ employees worldwide, Zoho has been privately held, bootstrapped, and profitable for nearly three decades.
Thousands of businesses across the globe rely on Zoho products daily, including Zoho itself, making it a trusted name in enterprise software solutions.
Job Responsibilities – Technical Support Engineer
As a Technical Support Engineer at Zoho, your key responsibilities will include:
- Responding to customer queries related to product features and capabilities via phone, email, and live chat
- Troubleshooting technical issues and assisting with in-product and third-party configurations
- Taking ownership of unresolved cases and coordinating with internal teams for quick resolution
- Working closely with Engineering and Product Management teams to escalate critical issues
- Providing feedback and suggestions to improve product performance
- Coordinating with internal stakeholders during incidents and keeping customers informed until resolution
- Ensuring compliance with SLA and key performance metrics
Eligibility & Requirements
Candidates applying for this role must meet the following criteria:
- 3–5 years of experience as a Technical Support Engineer
- Excellent verbal and written communication skills
- Fluency in Hindi is mandatory
- Willingness to work in night shifts and weekend shifts (rotational or permanent)
- Flexibility to handle Email, Voice, and Live Chat support
- Strong attention to detail and eagerness to learn
- Basic knowledge of Networking and Cloud Computing
Skills Required
- Customer handling and technical troubleshooting
- Networking fundamentals
- Cloud computing basics
- Incident management and coordination
- Strong analytical and problem-solving skills
Why Work at Zoho?
- Work with a global product-based company
- Stable and profitable organization with long-term growth
- Opportunity to collaborate with engineering and product teams
- Continuous learning and career advancement
- Strong work culture and innovation-driven environment
How to Apply
Interested and eligible candidates can apply directly through Zoho’s official careers page or the job listing platform where this position is posted.
👉 Apply early, as this role has already received significant interest.
Disclaimer
This job information is collected from official and trusted sources. Candidates are advised to verify all details from Zoho’s official website before applying. We do not charge any fee for job updates or applications.
