If you’re passionate about tech support and want to work for one of the world’s most respected software companies, this opportunity from Zoho is just for you!
With over 100 million users worldwide and a strong suite of 55+ business applications, Zoho Corporation is a global leader in the SaaS space. And now, they’re expanding their team by hiring experienced Technical Support Engineers in Chennai and Trichy.
👨💻 Job Role: Technical Support Engineer
📍 Location: Chennai or Trichy (Relocation required)
💼 Experience: 3–5 Years
🕒 Shifts: Night & Weekend Shifts (rotational or permanent)
🔄 Mode of Support: Email, Chat, Calls
🛠 Job Responsibilities:
- Respond to customer queries via email, chat, and calls
- Troubleshoot complex technical issues related to Zoho’s applications
- Assist users with third-party configurations
- Escalate issues to Engineering/Product teams when required
- Maintain high customer satisfaction and meet SLAs
- Collaborate with internal teams during incidents and communicate clearly
✅ Eligibility & Skill Requirements:
- 📞 Excellent verbal and written English skills
- 🗣 Proficiency in Hindi (bonus)
- 🧠 Strong analytical and troubleshooting abilities
- 🌐 Basic knowledge of Networking & Active Directory
- 💼 3 to 5 years of experience in:
- Email Service Providers
- Email Security Vendors
- Domain Hosting Providers
- 📆 Willingness to work in rotational shifts, including nights & weekends
🌍 Why Join Zoho?
- 25+ years of being bootstrapped, private, and profitable
- 15,000+ employees and a culture of sustainability
- Massive global reach with strong focus on career growth and learning
- You’ll work on cutting-edge products that power hundreds of thousands of businesses worldwide
📌 Important Notes:
- The work location is Chennai or Trichy – candidates must be open to relocating based on team needs.
- Only shortlisted candidates will be contacted for the interview process.
🔗 How to Apply?
Interested in this role?
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