Job Description
- Job Kind: Work From Home
- Put up Title: Service Desk
- Qualification: Bsc (IT, Pc) or B.Tech/BE, BCA, M.Tech, MCA, Msc (Pc)
- Expertise: 0-6 Months
- Wage: Rs.32000 Per Month
Description
Firm Overview:
In relation to IT answer suppliers, there are loads of decisions. However in relation to suppliers with revolutionary and differentiating end-to-end service choices, there’s actually solely one: Zones – First Selection for IT.TM
Zones is a International Answer Supplier of end-to-end IT options with an unmatched provide chain. Positioned to be the IT accomplice you want, Zones, a Minority Enterprise Enterprise (MBE) in enterprise for over 35 years, makes a speciality of Digital Office, Cloud & Information Middle, Networking, Safety, and Managed/Skilled/Staffing providers. Working in additional than 120 nations, leveraging a strong portfolio, and using the best certification ranges from key companions, together with Microsoft, Apple, Cisco, Lenovo, Adobe, and extra, Zones has mastered the science of constructing digital infrastructures that change the way in which enterprise does enterprise guaranteeing no matter they want, they will Take into account IT Achieved. Observe Zones, LLC on Twitter @Zones, and LinkedIn and Fb.
Place Overview:
To offer technical assist & help to prospects remotely. To make sure shopper satisfaction and talent to resolve buyer points at first contact. Should have good technical data and a capability to speak successfully to know the issue, empathize and supply an answer on the earliest. To make sure person queries or points are captured, validated, and triaged for additional processing. To make sure varied varieties of info or updates are communicated to customers by acceptable channels.
What you’ll do because the (L1- Service Desk):
The necessities listed under are consultant of the data, ability, and/or means required. Cheap lodging could also be made to allow people with disabilities to carry out the important features.
- Function the primary level of contact for patrons in search of technical help by varied channels like cellphone, chat & e mail.
- Expertise in Core IT Assist, Addressing Shoppers Worldwide (24*7).
- Expertise troubleshooting and configuring desktop {hardware} and related peripherals.
- Potential to work in a group surroundings and talk successfully by chat techniques (e.g. Microsoft groups, Skype)
- Working data of laptop working techniques (Home windows), {hardware} prognosis/arrange, and software program set up/troubleshooting.
- Expertise working in a fast-paced surroundings.
- Sturdy customer support expertise.
- Glorious communication expertise is should.
- Potential to multitask effectively.
- Actual time Ticket creation and documentation.
- Potential to carry out duties inside SLA’s.
- Carry out distant troubleshooting by diagnostic methods and pertinent questions.
- Decide the perfect answer based mostly on the SOP’s / KB’s associated to the problem and the related particulars supplied by prospects.
- Stroll the client by the problem-solving course of.
- Escalate unresolved points to the subsequent stage of assist personnel.
- Present correct info on IT services or products.
- File occasions and issues and their decision in logs.
- Observe-up and replace buyer standing and knowledge
- Move on any suggestions or solutions from prospects to the suitable inside group.
- Establish and counsel attainable enhancements to procedures & KB articles.
- Good understanding of laptop techniques, cellular gadgets, and different tech merchandise
- Potential to diagnose and resolve primary technical points quicker.
- 24/7 rotational shift.
What you’ll carry to the group:
- Expertise – 0- 0.6 months in IT Assist
- Training – Bsc (IT, Pc) or B.Tech/ BE, BCA, M.Tech,
- MCA, Msc (Pc)
- Reporting – Crew Lead
Zones gives a complete Advantages bundle.
Whereas we’re dedicated to offering top-tier options, we are simply as dedicated to supporting our personal groups. We provide a aggressive compensation bundle the place our workers are rewarded based mostly on their efficiency and acknowledged for the worth they carry to our enterprise. Our workers get pleasure from quite a lot of complete advantages, together with Medical Insurance coverage Protection, Group Time period Life and Private Accident Cowl to deal with the uncertainties of life and a versatile depart coverage to steadiness their work life.
At Zones, work is greater than a job – it is an thrilling careers immersed in an ingenious, collaborative tradition. If you happen to’re excited about engaged on the reducing fringe of IT innovation, gross sales, engineering, operations, administration, and extra, Zones is the place for you!