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📅 Date Posted: April 28, 2025
📍 Location: Bangalore, India
💼 Job Type: Full-time | Shift: 24/7 Rotational
🎓 Experience: 0–6 Months | Education: BSc IT/CS, BCA, BTech/BE, MCA, MSc CS
💰 Salary: ₹3,00,000 – ₹3,60,000 Annually
🚀 About Zones
Zones is a global IT solutions provider with 35+ years of experience. Headquartered in the U.S., Zones delivers end-to-end digital transformation across more than 120 countries, working with top-tier tech brands like Microsoft, Apple, Cisco, Lenovo, and Adobe. Zones is known for its robust Digital Workplace, Cloud, Networking, Security, and Staffing services.
If you’re looking to launch a tech career in a global environment with strong mentorship, this is your gateway!
🔧 Job Role: Service Desk L1 – Fresher
As a Service Desk Analyst, you’ll be the first point of contact for IT support. You’ll help customers solve technical problems through phone, chat, or email – from software issues to hardware troubleshooting.
📝 Key Responsibilities
- Provide first-level IT support via call, chat, and email
- Troubleshoot Windows OS, hardware peripherals, and desktop environments
- Handle real-time ticket creation and documentation
- Diagnose issues using SOPs and knowledge bases
- Guide users step-by-step through the resolution process
- Escalate unresolved issues to L2 support
- Ensure service-level agreements (SLAs) are met
- Maintain accurate logs of all issues and resolutions
- Suggest improvements to knowledge bases and procedures
✅ Required Skills
- Basic understanding of IT troubleshooting
- Strong communication and empathy skills
- Multitasking ability in a fast-paced environment
- Knowledge of Windows OS, desktop hardware, and basic networking
- Familiarity with Microsoft Teams, Skype, or other chat systems
🎓 Education & Eligibility
- Experience: 0–6 months (Freshers welcome)
- Degrees Accepted: BSc (IT/Computer Science), BCA, BE/BTech, MCA, MSc (Computer Science)
- Shift Type: 24/7 Rotational
💼 Benefits
- Competitive entry-level salary
- Medical insurance, personal accident cover, group term life insurance
- Flexible leave policy
- Mentorship & career development
- Work with globally recognized tech clients
📈 Why Join Zones?
At Zones, you’ll be a part of an innovative, collaborative, and growth-driven environment. This isn’t just a job – it’s a tech career launchpad. Work on the cutting edge of IT support, and gain global exposure from day one.
