📍 Location: Bengaluru, Karnataka & Pune, Maharashtra
💼 Employment Type: Full-time | On-site (100% Work from Office)
🕒 Shifts: US / Rotational (24×7 support)
🎓 Eligibility: Graduates with 0–1 year experience
📅 Posted: 3 weeks ago · Over 100 applicants
🌟 Start Your Professional Journey with Infosys BPM!
Are you a recent graduate eager to build a career in tech support or customer success? Infosys BPM invites passionate, quick learners to join their Customer Support and IT Service Desk – Voice Process teams. This is not just another job — it’s a launchpad to grow in the corporate world, work with global clients, and gain hands-on experience in enterprise operations!
✅ Available Roles
🔧 IT Service Desk – Voice Support
Become the first point of contact for global clients. Offer technical support by troubleshooting issues related to:
✔ VPN connectivity
✔ Microsoft Office 365 tools
✔ Driver installations & Active Directory
✔ Operating systems & cloud computing basics
✔ Tools like ServiceNow, Remedy, Control-M
What you’ll do:
• Attend client queries via calls, chat, or email
• Solve problems using structured thinking
• Document case progress and ensure customer satisfaction
• Work with real-time tools and global teams
📞 Customer Support Executive
Be the trusted voice customers rely on! Help them resolve queries efficiently and empathetically by focusing on:
✔ First-contact resolution
✔ Objection handling
✔ Clear communication and product knowledge
✔ Managing conflict while ensuring satisfaction
✅ Required Qualifications
• Excellent communication in English (verbal & written)
• Graduate in any stream (full-time)
• Willingness to work in 24×7 rotational shifts including US hours
• Ready for 100% Work from Office – no hybrid option
• Problem-solving mindset and fast learning ability
📚 Preferred Skills
✔ Experience with ticketing tools or basic tech support
✔ Familiarity with IT fundamentals or customer service processes
✔ Certifications like ITIL or customer service training
💡 Why Join Infosys BPM?
✔ Structured training and skill development programs
✔ Exposure to global clients and real-time challenges
✔ Fast-paced, supportive, and inclusive work culture
✔ Recognized brand with a clear career progression path
✔ Opportunities to grow into IT, operations, or leadership roles
📩 How to Apply
If you are ready to build a successful career, send your updated resume to:
Include the following details:
• Full name
• Email & phone number
• Graduation details (degree, year, university)
• Date of birth
• Post-graduation (if applicable)
• Work experience (total & relevant)
• Current or previous company
• Current & expected CTC
• Notice period
• Current location
• Comfortable with night shifts? (Yes/No)
📌 Important Notes
✅ Only candidates willing to work in 24×7 rotational shifts and onsite should apply
✅ Freshers and candidates with limited experience are welcome
✅ A great chance to work with a global leader in BPM and IT support
🚀 Final Thoughts
Infosys BPM is calling for enthusiastic, hardworking individuals ready to take their first step in customer service or technical support. This role offers training, growth, and a structured career path in a global environment. If you’re committed to excellence and eager to learn, apply today and be a part of Infosys BPM’s journey!
🔗 Apply now and kickstart your career in tech support and customer success with Infosys BPM!
#InfosysBPM #CustomerSupport #ServiceDesk #TechSupportJobs #BangaloreJobs #PuneJobs #GraduateJobs #WorkFromOffice #CareerGrowth #ApplyNow
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