📅 Date Published: August 29, 2025
📍 Location: Kolkata, India
💼 Employment Type: Full-time | Work From Home
🕒 Work Model: Rotational Shifts | English Support
Job Summary
Cognizant, one of the world’s leading professional services companies, is hiring for the role of PE-Customer Service Representative in Kolkata. This work-from-home job is perfect for freshers and experienced candidates who want to build a career in customer support and order management.
As a Customer Service Representative, you will be responsible for delivering high-quality support, managing order entries, and ensuring smooth customer interactions. This role comes with rotational shifts and requires strong communication skills in English.
Key Responsibilities
As part of the Cognizant Customer Service team, your day-to-day tasks will include:
- Providing exceptional customer service by resolving queries quickly and effectively.
- Managing order entry and processing with high accuracy.
- Communicating clearly with customers to ensure satisfaction.
- Collaborating with team members to improve service delivery.
- Navigating customer service tools and databases efficiently.
- Working across rotational shifts to provide seamless customer support.
- Maintaining professionalism and empathy in customer interactions.
- Identifying areas for service improvement and suggesting solutions.
- Documenting customer interactions for continuous improvement.
- Staying updated with product knowledge for accurate support.
- Handling complaints with patience and offering effective resolutions.
- Contributing towards customer service goals and KPIs.
Required Qualifications
To be eligible for this role, you should have:
- Strong English communication skills (written & spoken).
- Basic technical skills for customer service software.
- High attention to detail and accuracy in data handling.
- Flexibility to work in rotational shifts.
- Customer-focused mindset with problem-solving ability.
- Ability to work independently in a remote work environment.
- Proactive and adaptable attitude.
📜 Preferred Certification: Customer Service Certification or equivalent experience.
About Cognizant
Cognizant (NASDAQ-100 member and Forbes “World’s Best Employers 2024” winner) is one of the world’s top professional services companies. With a workforce of 300,000+ associates globally, Cognizant helps businesses across industries transform digitally.
🌍 Why Join Cognizant?
- Inclusive, diverse, and collaborative work culture.
- Opportunities to grow and build your career path.
- Commitment to employees, clients, and communities.
- Recognition as one of the world’s most admired companies.
Equal Opportunity Employer
Cognizant is an equal opportunity employer. Applications are welcome regardless of race, gender, religion, sexual orientation, disability, or veteran status.
How to Apply
Interested candidates can apply directly via Cognizant’s official careers portal. Make sure to keep your government-issued ID handy for verification during the interview process.
- HCLTech Mega Recruitment Drive 2025 – Multiple Roles for Freshers & Experienced | Apply Now!
- Amazon Hiring: MyHR Live Support Advisor [S], MHLS | Contract Role | 0–10 Years Exp. | Apply Now
- L&T Technology Services FY26 Off-Campus Drive 2025 – Associate Engineer Trainee | ₹4.01 LPA | Multiple Locations | Apply Now
- Microsoft Software Engineering Internship 2025 – Apply Now (India)
- Poorvika Mobiles Hiring – Tamil Voice Process Customer Care | Chennai Walk-in