Amazon Hiring: MyHR Live Support Advisor [S], MHLS | Contract Role | 0–10 Years Exp. | Apply Now

🚀 About Amazon MyHR Live Support Role

Amazon believes that “Every Day is Day One.” As the company strives to be Earth’s Best Employer, it is looking for passionate, talented, and driven individuals to join its MyHR Live Support Team – a global HR contact center that supports over 1.5 million Amazon employees worldwide.

This team delivers world-class HR support and assists Amazonians with critical services such as:

• 🌍 Time-off and leave management
• 🚀 Employee relocations
• 🔁 Offboarding and employment verification
• ❤️ Benefits and bereavement support
• 💰 Pay, payroll, and compensation services

If you are empathetic, customer-obsessed, and thrive in a fast-paced environment, this is the perfect opportunity to build your career with one of the world’s most innovative companies.

📍 Location: Karnataka, India
🏢 Company: Amazon Development Center India (ADCI)
📅 Job ID: 2868479
💼 Role: MyHR Live Support Advisor [S], MHLS
📝 Employment Type: Contractual (Full-Time)
🎓 Eligibility: Bachelor’s/Master’s Degree
🧑‍💻 Experience: 0 – 10+ Years
🌐 Work Mode: On-site / Rotational Shifts

🚀 About Amazon MyHR Live Support Role

Amazon believes that “Every Day is Day One.” As the company strives to be Earth’s Best Employer, it is looking for passionate, talented, and driven individuals to join its MyHR Live Support Team – a global HR contact center that supports over 1.5 million Amazon employees worldwide.

This team delivers world-class HR support and assists Amazonians with critical services such as:

• 🌍 Time-off and leave management
• 🚀 Employee relocations
• 🔁 Offboarding and employment verification
• ❤️ Benefits and bereavement support
• 💰 Pay, payroll, and compensation services

If you are empathetic, customer-obsessed, and thrive in a fast-paced environment, this is the perfect opportunity to build your career with one of the world’s most innovative companies.

📌 Job Overview – MyHR Live Support Advisor

As a MyHR Live Support Advisor, you’ll be on the frontlines of Amazon’s employee experience — supporting Amazonians globally via live phone calls and chats. Your role will involve solving complex HR queries, handling sensitive information with confidentiality, and delivering exceptional customer service in real time.

You will be part of a dynamic 24/7 support team that prioritizes customer satisfaction, compliance, and operational excellence.

🧠 Key Responsibilities

• 📞 Manage high-volume interactions: Handle live calls and chats with Amazon employees globally.
• 🔎 Resolve HR inquiries: Use FAQs, SOPs, and knowledge bases to resolve employee queries or escalate complex issues.
• 💬 Empathetic communication: Build trust with employees through compassionate, solution-oriented conversations.
• ⚙️ Problem-solving: Use judgment and critical thinking to balance process adherence with employee needs.
• 🤝 Collaboration: Work with cross-functional teams to resolve issues and improve policies.
• 📊 Performance metrics: Achieve targets for handling time, first-contact resolution, and satisfaction scores.
• 🕐 Shift flexibility: Support 24/7 operations, including weekends, evenings, and overnight shifts.

🎓 Basic Qualifications

✅ Bachelor’s or Master’s degree in any field
✅ 0 – 10+ years of experience in contact center, customer service, or HR
✅ Fluent English communication skills (written and spoken)
✅ Schedule flexibility to support 24/7 operations
✅ Stable internet connection (50–100 Mbps) before joining

⭐ Preferred Qualifications

• 5+ years of experience in contact center or HR roles
• Familiarity with US federal and state leave/disability laws
• Experience providing HR consultation and guidance
• Proven empathy and customer relationship skills
• Strong ability to manage confidential information
• Exceptional problem-solving, multitasking, and analytical skills

💼 Why Join Amazon?

Working as a MyHR Live Support Advisor gives you an opportunity to:

🌟 Support a global workforce of over 1.5 million employees
🤝 Build meaningful connections through empathetic communication
🚀 Work in a fast-paced, high-impact environment
📈 Grow your career in HR, customer service, or operations at a global tech leader
🏆 Be part of Amazon’s mission to become Earth’s Best Employer

📍 Job Details Summary

📅 How to Apply

Ready to make a difference and grow your career with Amazon? Apply now before the application window closes.

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