Capgemini Exceller Hiring 2025 Graduates – Contact Support Group (CSG) | Salary ₹3.25 LPA

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Capgemini Exceller Hiring 2025 Graduates – Contact Support Group (CSG) | Salary ₹3.25 LPA

Capgemini, a global leader in consulting and technology services, has announced an exciting opportunity for 2025 graduates under the Exceller Hiring Program. This position is for the Contact Support Group (CSG) in the Noida location, offering a CTC of ₹3.25 LPA (₹3 LPA + ₹25,000 one-time incentive).

This role is ideal for candidates with strong communication skills, problem-solving abilities, and a willingness to work in rotational shifts to support global clients.

🔹 Role Overview

Position: Associate – Contact Support Group (CSG)
Department: Cloud & Infrastructure Services (CIS)
Job Location: Noida, India
CTC: ₹3,00,000 – ₹3,25,000 per annum
Work Mode: On-site (24×7 rotational shifts)
Application Deadline: 30th November 2025, 11:59 PM

💼 About the Role – Contact Support Group (CSG)

The Contact Support Group (CSG) is Capgemini’s first line of IT support within its Cloud & Infra Services division. CSG handles IT infrastructure incidents and service requests across multiple digital channels — including voice, email, chat, BOTs, and self-service portals.

As a CSG associate, you will provide world-class technical and customer support by:

  • Handling user issues and queries efficiently via call, email, or chat.
  • Managing tickets using ITSM tools and ensuring timely closure.
  • Identifying and resolving issues related to internet, password reset, or access.
  • Maintaining communication with customers and ensuring satisfaction.
  • Using Capgemini’s AI-powered bot CHIP for faster resolutions.

🧠 Required Skills

  • Excellent English communication and interpersonal skills.
  • Strong customer-handling and problem-solving skills.
  • Basic computer knowledge and multitasking ability.
  • Flexible to work in 24/7 rotational shifts.
  • Willing to relocate to any location if required.

🎓 Eligibility Criteria

  • Education: Any 3-year Diploma or Graduation (completed in 2025).
  • Experience: Freshers (2025 batch).
  • Citizenship: Indian citizens only.
  • Mandatory: Active DigiLocker account and mobile number linked with Aadhaar.

📅 Important Dates

  • Application Closing Date: 30th November 2025 (11:59 PM)
  • Mode of Selection: Online / Virtual assessment and interview

⚙️ About Capgemini

Capgemini is a global leader in technology, consulting, and digital transformation, operating in over 50+ countries with more than 340,000 employees. The company is known for fostering innovation, inclusivity, and continuous learning. Joining Capgemini gives you access to world-class training, diverse teams, and the opportunity to grow your career in the IT service industry.

📢 Key Highlights

✅ CTC – ₹3.25 LPA (₹3 LPA + ₹25K incentive)
✅ Open to 2025 graduates (any stream)
✅ Virtual selection process
✅ Opportunity to join a global IT leader
✅ Female candidates encouraged to apply

🖱️ How to Apply

Interested candidates can register through the official Capgemini Exceller portal before the application deadline.
Make sure your DigiLocker and Aadhaar-linked mobile number are active for verification.

Tags:
#Capgemini #Exceller2025 #CapgeminiJobs #NoidaJobs #FresherJobs #ITSupportJobs #CSG #TechJobs #CapgeminiHiring #WorkInNoida #CareerInIT #CampusDrive

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