HCLTech, one of India’s leading global IT service companies, is actively hiring Customer Service Representatives for its Email Back Office team in Chennai. This is a great opportunity for job seekers looking to build a career with a trusted multinational brand that offers flexible work models and long-term growth opportunities. This role is best suited for candidates with strong communication skills, analytical thinking, and experience in handling customer emails in a professional support environment.
The company is reviewing applications actively, and the job post has already received over 100 applicants, signaling high demand. Candidates searching for remote jobs, customer service careers, back office roles, or night-shift positions in Chennai should not miss this opportunity.
Job Overview
Role: Senior Customer Service Representative – Email Back Office
Company: HCLTech
Work Location: Chennai (WFH / Hybrid available)
Job Type: Full-Time
Shift Timing: Night Shift (5 working days, 2 weekly offs including Saturday & Sunday)
Education Required: Graduate or Postgraduate
Experience Required: Minimum 1 year, preferably in a USA support environment
Application Mode: Email your resume directly to the hiring manager
Hiring Manager Contact
Candidates can share their updated resume to: shine.albert@hcltech.com
Hiring is managed by Shine Albert, Talent Acquisition Advisor at HCLTech
Job Responsibilities
In this role, selected candidates will work in the customer support back office team and handle email communication for US-based clients. The responsibilities include:
Reviewing and analyzing customer concerns using internal systems and tools
Responding to email inquiries with accurate, clear, and professional communication
Documenting and maintaining customer records in the internal database
Classifying cases properly and updating issue details for future reference
Handling concerns related to store services, employee queries, and digital coupon issues
Ensuring quick resolution and timely follow-up to maintain customer satisfaction
Learning new processes, policies, and resolution methods efficiently
Maintaining quality standards and adhering to client communication guidelines
The job does not involve voice calls and is focused on writing high-quality email responses with problem-solving accuracy.
Required Skills and Qualifications
Candidates preparing to apply should meet the following criteria:
At least 1 year of professional work experience, preferably supporting US customers
Strong English written and verbal communication proficiency
Ability to analyze problems and provide logical resolution
Attention to detail and ability to work in a fast-paced environment
Comfort working independently without constant supervision
Familiarity with handling email support, service tickets, or customer query tools is a plus
Graduation is mandatory (any stream accepted)
Why Choose HCLTech for Your Career Growth?
HCLTech is globally recognized for leadership in digital transformation and IT innovation. Employees at HCL benefit from:
Work-from-home and hybrid working model options
Stable career path with learning and development programs
Opportunity to work with global clients and cutting-edge support systems
Corporate work culture with long-term growth scope
Competitive salary package and job stability
This is a great role for individuals looking to start or grow their career in non-voice customer support, back office service, email support process, or international client handling.
Who Should Apply?
This role is highly suitable for candidates who are:
Looking for remote or hybrid job opportunities in Chennai
Experienced in email support, back office, or customer service roles
Comfortable working in night shift hours
Skilled at handling customer communication professionally in English
Interested in building a career with a multinational IT organization like HCL
To apply, send your updated resume to: shine.albert@hcltech.com
Candidates can share your profiles – monicaceleen.g@hcltech.com with below given details.
Make sure your resume highlights your communication expertise, any email support experience, US client handling exposure, and your comfort with night shift schedules.
Conclusion
HCLTech’s Customer Service Representative role for the Email Back Office team is a premium opportunity for professionals looking for a stable, remote-flexible corporate job with growth potential. If you meet the eligibility criteria and want to become part of a globally recognized organization, apply today before applications close.
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