Deltek Hiring Support Services Analyst (Remote – India)

March 3, 2026 CareersTN

📅 Posted On: 02 March 2026
💼 Role: Support Services Analyst
🌍 Location: India (Remote)
🆔 Job ID: 10708BR
🏢 Company: Deltek

About Deltek

Deltek is a global leader in software and information solutions for project-based businesses. The company helps organizations streamline project management, accounting, and business operations through advanced technology solutions.

Deltek has been recognized globally for its work culture and employee-friendly environment, including awards such as:

One of America’s Best Midsize Employers – Forbes
Best Place to Work – Glassdoor
Top Workplace – The Washington Post
Best Place to Work in Asia – World HRD Congress

If you’re looking for a remote IT support job in India, this opportunity is worth exploring.

About the Support Services Team

Deltek’s award-winning Support Services team provides customer assistance across:

📞 Phone
💬 Chat
📧 Email
🌐 Online support channels

The team supports customers worldwide and consists of diverse professionals from various industries and backgrounds.

Job Role: Support Services Analyst (Associate Level)

The Associate Support Analyst will provide technical and functional support for customers using Deltek Project Information Management (PIM).

This role requires:

Strong troubleshooting skills
Logical problem-solving ability
Knowledge of application console & backend systems
Customer communication skills

Key Responsibilities

As a Support Services Analyst, you will:

Provide timely and professional technical support to customers
Troubleshoot issues across configuration, permissions, workflows, logs, and performance
Analyze problems using IIS tools, SQL queries, and system logs
Handle document management, email management, and indexing/search issues
Maintain detailed case documentation with reproduction steps
Escalate complex issues with proper technical evidence
Collaborate with Engineering, Cloud Operations, and Product teams
Continuously improve technical and product knowledge

Eligibility Criteria

🎓 Educational Qualification

Bachelor’s degree in:
- Computer Science
- Information Technology
- Engineering
- Business Systems
Or equivalent technical certification

👨‍💻 Experience

0–2+ years of experience in:
- Software support
- Technical troubleshooting
- Customer-facing technical roles

✅ Freshers with strong technical knowledge can apply.

Required Technical Skills

Candidates must have:

Hands-on experience with IIS (Internet Information Services)
- Sites, App Pools, Bindings
- Authentication
- SSL/TLS basics
Basic to Intermediate MS SQL
- Writing & executing queries
- Validating datasets
Ability to:
- Interpret IIS & Windows Server logs
- Understand web application architecture
- Troubleshoot browser-to-server interactions
- Read basic HTML
- Understand network/security basics

Business & Accounting Knowledge Required

Basic understanding of:
- Invoices
- Purchase Orders
- Budgets
- Costs
Ability to interpret financial document metadata
Comfort working with finance-related terminology

Preferred Skills (Nice to Have)

Experience supporting SaaS or enterprise applications
Exposure to workflow tools & document management systems
Familiarity with ticketing/CRM systems
Multi-layer log analysis experience (application/server/network)

Why Apply for This Remote Job?

✅ Work from home (India-based remote role)
✅ Entry-level friendly (0–2 years)
✅ Exposure to enterprise software systems
✅ Opportunity to collaborate with global teams
✅ Strong career growth in technical support & SaaS domain

How to Apply

Interested candidates can apply directly through the official Deltek careers page:

Apply Now

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Deltek Hiring Support Services Analyst (Remote – India) | Freshers & Experienced Can Apply