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Amazon is hiring Virtual Customer Support Associates for a work-from-home, seasonal role in Maharashtra, India. This opportunity is ideal for candidates looking for a remote customer service job with training, benefits, and flexible shift options.
Amazon’s customer service team plays a vital role in delivering a world-class experience by helping customers through phone, chat, and email support.
Job Overview – Amazon Virtual Customer Support Associate
- Company: Amazon
- Job Role: Virtual Customer Service Associate
- Job ID: 250121842
- Job Type: Seasonal
- Work Location: Work From Home (Maharashtra, India)
- Minimum Age: 18 Years
- Experience Required: Not Mandatory
Role & Responsibilities
As a Virtual Customer Service Associate, your key responsibilities include:
- Acting as the first point of contact for Amazon customers
- Handling customer queries via phone, chat, and email
- Assisting with order issues, product questions, payments, and website guidance
- Using multiple tools to research and resolve customer concerns
- Delivering a friendly, customer-focused support experience
- Preventing issues and ensuring high customer satisfaction
👉 No scripted responses – Amazon provides training to help you problem-solve confidently.
Working Hours & Shifts
- Work Schedule: Minimum 40 hours per week
- Shift Type: Rotational (Early, Late, Overnight, Weekend)
- Operating Hours: 6:00 AM – 11:00 PM (Monday to Sunday)
- Holidays: May be required to work on national holidays
- Exact schedules are shared closer to the joining date
Eligibility Criteria
To apply for this Amazon work-from-home role, candidates must meet the following requirements:
- Minimum 18 years of age
- Legal right to work in India
- Strong English communication skills (written & spoken)
- Comfortable working with computers
- Willing to work rotating shifts, including nights and weekends
- Ability to multitask in a fast-paced environment
Work-From-Home Requirements
Candidates must have:
- A quiet, distraction-free workspace
- Dedicated desk and chair
- Broadband internet connection:
- Minimum 100 Mbps download speed
- Minimum 10 Mbps upload speed
- Wired Ethernet connection only (No Wi-Fi)
Benefits Offered by Amazon
Amazon provides several benefits even for seasonal roles, including:
- Paid training (no prior experience required)
- Complete work equipment package
- Medical insurance
- Pension plan
- Internet allowance
- Lifestyle benefits & retail discounts via Amazon Extras
- Ongoing learning and skill development opportunities
Application Process
- Application process may take up to 3 hours, including assessments
- Candidates can save progress and resume later
- Recommended to apply using a laptop or desktop for best experience
- Shortlisted candidates will be contacted with next steps
Important Consent & Verification Notice
During the hiring process and employment term, candidates must consent to:
- Video and audio recording during interviews and assessments
- Identity verification using government-issued ID (excluding Aadhaar)
- Screenshot capture for internal records and identity validation
Amazon follows strict privacy and data protection standards.
Equal Opportunity Employer
Amazon is an equal opportunities employer and values diversity. Hiring decisions are based solely on skills, experience, and passion for customer service.
Final Words
If you’re looking for a legitimate Amazon work-from-home job in Maharashtra, this Virtual Customer Support Associate role is a great opportunity—especially for candidates without prior customer service experience.
👉 Apply early and share this opportunity with friends looking for WFH jobs.
