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Amber is hiring for the role of Apprentice – Operations Support. This is a full-time remote opportunity suitable for fresh graduates and candidates with up to 0.5 years of experience who are looking to start their career in operations and customer support with a fast-growing global company.
This role is ideal for candidates who have strong communication skills, are comfortable handling tickets and documentation, and want to work in a process-driven operations environment.
🏢 About Amber
Amber is a global long-term accommodation booking platform for students, helping more than 80 million students worldwide find and book full-time housing near their universities—without negotiation hassles, complex paperwork, or broken payment systems.
Amber is currently the leading student housing platform globally, with:
- 1M+ student housing units listed
- Presence in 6 countries
- Operations across 80+ cities
- Rapid growth with a goal of reaching $1B in annual gross booking value
The company focuses on simplifying student housing through technology, transparency, and standardized processes.
📌 Job Overview – Apprentice (Operations Support)
- Role: Apprentice – Operations Support
- Company: Amber
- Job Type: Full-Time
- Work Mode: Remote
- Experience: 0 – 0.5 Years
- Education: Graduation (Any discipline)
As an Operations Support Apprentice, you will assist in maintaining smooth internal workflows, handle tickets, document interactions, and ensure service-level agreements (SLAs) are met consistently.
🧾 Key Responsibilities
- Maintain up-to-date knowledge of Amber’s products, services, and customer service policies
- Document customer or internal interactions when required and forward relevant information to concerned teams
- Handle and close support tickets within assigned timelines
- Ensure all activities meet defined SLAs for smooth departmental operations
- Recommend improvements, new features, or service enhancements by identifying customer needs
- Participate actively in training sessions provided by the organization
🧠 Skills Required
- Excellent written and verbal communication skills
- Strong active listening ability
- Good time management and planning skills
- Ability to handle objections and resolve issues professionally
- Detail-oriented approach with process discipline
🎓 Eligibility Criteria
- Education: Graduation (Any stream)
- Experience: Freshers to 0.5 years
- Comfortable working in a structured operations environment
- Willingness to learn tools, workflows, and internal systems
🌍 Why Consider This Role at Amber?
- Remote role with a global organization
- Excellent entry-level opportunity in operations & support
- Exposure to international student housing ecosystem
- Structured processes and learning-focused environment
- Opportunity to grow into operations, support, or coordination roles
⚠️ Important Disclaimer
Disclaimer:
This job post is shared for informational purposes only.
Amber follows a fair and merit-based hiring process and does not charge any fees at any stage of recruitment.
We are not recruiters or hiring agents.
Candidates are advised to apply only through official Amber career pages or verified job platforms.
Final selection is subject to company requirements and internal screening.
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