Firstsource is hiring for the role of CSA Healthcare – Email / Back Office at its Chennai location. This is a full-time, on-site opportunity for graduates who are looking to build a career in the Healthcare BPO / Back Office domain.
This role is ideal for candidates who prefer non-voice or email-based processes and are interested in healthcare operations such as claims processing and adjudication.
🏢 About Firstsource
Firstsource Solutions Limited, part of the RP-Sanjiv Goenka Group, is a global leader in business process solutions. The company delivers end-to-end services across industries such as:
- Healthcare
- Banking & Financial Services
- Communications, Media & Technology
- Retail and other sectors
Firstsource operates across India, USA, UK, Philippines, Mexico, Romania, Turkey, South Africa, and Australia, using advanced technology, analytics, and domain expertise to support global clients.
📌 Job Overview – CSA Healthcare (Email / Back Office)
In this role, the selected candidate will work as a Claims Examiner, responsible for reviewing healthcare claims and related documents. The job involves analyzing claims and ensuring accurate processing based on client-specific guidelines.
This is a non-voice / back-office focused role, mainly involving system work, document review, and email-based communication.
🧾 Key Responsibilities
- Review and analyze healthcare claims and supporting documents
- Decide claim outcomes such as pay, deny, or pend based on guidelines
- Route claims to appropriate departments or members for missing information
- Maintain production, quality, and turnaround time (TAT) standards
- Follow shift schedules and operational SLAs
- Demonstrate strong process knowledge and attention to detail
🧠 Required Skills
- Good communication skills
- Strong listening and comprehension abilities
- Ability to work with multiple documents and systems
- Basic computer knowledge and accuracy-oriented mindset
🎓 Qualification & Eligibility Criteria
- Education:
- Arts & Science Degree / Diploma (Any discipline – 3 years)
- No arrears allowed
- ❌ BE / B.Tech & Master’s degree holders are not eligible
- Typing Requirement:
- Minimum 24 WPM with 90% accuracy
- Experience:
- Freshers and relevant experience candidates can apply (as per company norms)
🕒 Job Details at a Glance
- Role: CSA Healthcare – Email / Back Office
- Location: Chennai, Tamil Nadu
- Work Mode: On-site
- Job Type: Full-time
- Industry: Healthcare BPO / Back Office Operations
✅ Why Consider This Job?
- Stable role in the healthcare domain
- Non-voice / email-based process
- Opportunity to work with a reputed global organization
- Structured career growth within BPO operations
- Transparent and merit-based hiring process
⚠️ Important Disclaimer (Must Read)
Disclaimer:
This job information is shared for informational purposes only.
Firstsource follows a fair, transparent, and merit-based hiring process and never asks for money at any stage of recruitment.
Beware of fraudulent job offers. Always verify emails and communication that come from official @firstsource.com domains only.
We are not recruiters or hiring agents.
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