HCLTech is hiring experienced professionals for the role of Senior Customer Service Representative – Email Back Office at its Chennai location. This is a full-time hybrid opportunity for candidates with prior email support experience, especially those who have worked on US-based customer service processes.
This role is focused on handling email-based customer queries, ensuring accurate documentation, and providing timely resolutions while maintaining high-quality service standards.
HCLTech is a leading global technology company that delivers IT services, digital solutions, engineering, and consulting to enterprises across industries. With a strong global footprint and a people-first culture, HCLTech is known for its structured processes, learning-driven environment, and opportunities to work on international projects.
The Senior Customer Service Representative will be responsible for managing back-office email operations related to customer issues. The role demands strong written communication, analytical skills, and the ability to work efficiently in a fast-paced environment supporting international clients.
Interested and eligible candidates can share their updated resume directly via email:
Make sure your resume highlights email/back-office support experience and familiarity with US-based customer service processes.
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