Are you a tech enthusiast who loves troubleshooting and staying ahead of technology trends? A rapidly growing Portland-based SaaS company is hiring for its IT Support team in Chennai.
This role is perfect for those who thrive in an agile startup environment and are looking to work with a global team of engineers and designers. If you have a passion for computer hardware, networking, and automation, this is your chance to build a career in a world-class SaaS firm!
About us
We are a Portland-based SaaS product company on a mission to empower businesses to work from Anywhere. Our global team of engineers, designers, testers, product experts, customer experience associates, and marketers come together to create a better way to work. Our products and services help businesses to be more productive, flexible, and scalable. Together, we can change the way the world works!
📋 Job Overview: IT Support Specialist
Feature
Details
Company
Portland-based SaaS Product Company
Role
IT Support Specialist
Experience
0 – 3 Years (Freshers Welcome!)
Location
Chennai, Tamil Nadu (On-site)
Qualification
BE / BTech / BCA / BSc / Any PG Degree
Shift
Night Shift (Mandatory)
🎯 Key Responsibilities
In this role, you will be the backbone of the company’s technical infrastructure:
System Management: Install, manage, and monitor all internal software and infrastructure.
Troubleshooting: Diagnose and resolve technical issues for both Mac and PC users.
Performance Testing: Identify bottlenecks in application performance and work with developers to implement fixes.
Automation: Write and maintain custom scripts to increase system efficiency and automate routine tasks.
Support: Provide Helpdesk and Remote Desktop support, ensuring employees can work seamlessly.
✅ Job & Workspace Requirements
This company has specific standards to maintain their “Work from Anywhere” culture:
Technical Knowledge: Solid understanding of computer hardware, OS, and networking fundamentals.
Learning Mindset: A quick learner who is passionate about the latest tech trends.
Communication: Strong oral and written communication skills.
Internet: High-speed internet (Above 100 MBPS upload/download) with LAN capability.
Ambiance: A private workroom suitable for frequent video calls and power backup.
Availability: Willingness to be on video calls at all times to maintain team connection.
💰 Why Join This SaaS Company?
Startup Culture: Gain massive exposure by working in a fast-paced, agile environment.
Global Collaboration: Work with a team spread across the globe—from Portland to Chennai.
Skill Development: Learn automation, scripting, and advanced remote support protocols.
Mission-Driven: Be part of a company that is literally changing the way the world works!
🚀 How to Apply
The company is looking for “quick learners,” so make sure your resume reflects your ability to adapt to new technologies.
Update your resume with any certifications in Networking (CCNA) or Hardware.
Mention your experience with both Windows and macOS.
Visit the official careers link (often found on LinkedIn or their company site).
Pro-Tip: Highlight any scripting experience (Python/Shell) to stand out for the automation tasks!
Disclaimer: This post is for informational purposes only. “Learn with Karthik” is not an official recruiter for this SaaS company. Selection is based on the company’s internal assessment. Ensure you meet the high-speed internet and private workspace requirements before applying.
