Are you an experienced Contact Center professional with a sharp eye for detail? HTC Global Services is looking for a Quality Analyst (QA) for their International Voice division in Chennai.
In this role, you won’t be on the front lines handling calls; instead, you will be the “Gatekeeper of Excellence,” auditing interactions, providing feedback, and driving performance across the board. If you have a passion for coaching and data analysis, this is your next big move!
📋 Job Overview: HTC Global Services
Feature
Details
Company
HTC Global Services
Role
Quality Analyst (International Voice)
Job Code
240932
Job Level
T3 (Experienced)
Location
Chennai, Tamil Nadu (Onsite)
Work Hours
Full Time (40 hours per week)
🎯 Key Responsibilities
As a Quality Analyst, you are responsible for maintaining the “Gold Standard” of customer service:
Quality Audits: Conduct regular audits of phone, email, and chat interactions to ensure policy compliance.
Agent Feedback: Provide detailed, constructive feedback to agents and collaborate with the training team to fix performance gaps.
Trend Analysis: Analyze data to identify the root causes of quality issues and recommend corrective actions.
Calibration: Participate in “Calibration Sessions” with team leads to ensure a standardized approach to quality.
Reporting: Develop and maintain QA documentation and performance reports for the management.
✅ Eligibility & Qualifications
HTC Global Services is looking for a professional with a solid foundation in QA:
Education: Minimum Bachelor’s Degree in a relevant field.
Experience: Proven experience in Quality Assurance within a contact center environment.
Analytical Skills: Strong problem-solving skills and the ability to spot trends in data.
Tools: Familiarity with QA tools, E-learning platforms, and instructional design is an advantage.
Communication: Excellent interpersonal and presentation skills to deliver feedback effectively.
💰 Why Build Your Future at HTC Global?
Comprehensive Benefits: Access to Group Health (Medical/Dental), 401(k) matching, and Life Insurance.
Diversity & Inclusion: HTC is a proud National Minority Supplier with over 11,000 employees globally, representing diverse cultures and skills.
Career Advancement: Opportunities to work with experts on emerging technologies and high-performing teams.
Wellness & Growth: Paid Time Off, Professional Development programs, and Wellness perks are part of the package.
🚀 How to Apply
HTC is actively looking for “High-Performing” individuals to drive success.
Visit the official HTC Global Services Careers portal.
Search using Job Code: 240932.
Ensure your resume highlights your experience with Call Auditing, Feedback Coaching, and Data Analysis.
Pro-Tip: If you have experience with specific QA frameworks (like Six Sigma or COPC), make sure to mention them!
Disclaimer: This post is for informational purposes only. “Learn with Karthik” is not an official recruiter for HTC Global Services. Selection is based purely on the company’s internal assessment and eligibility. HTC is an Equal Opportunity Employer.
