Zepto, India’s leading rapid commerce unicorn, is recruiting for the position of Customer Support Executive at its Bengaluru, Karnataka operations.
This full-time, on-site role is open to undergraduates (10+2) and graduates with 0 to 2 years of experience looking to build a high-velocity customer experience career. Immediate joiners are strictly preferred.
Job Overview
| Parameter | Details |
| Company Name | Zepto (KiranaKart Technologies Pvt. Ltd.) |
| Position Title | Customer Support Executive |
| Work Location | Bengaluru, Karnataka (On-Site) |
| Employment Type | Full-Time (Immediate Joiners Only) |
| Shift Requirement | Rotational Shifts, Weekends & Public Holidays |
| Monthly Salary | ₹25,000 – ₹50,000 / month (₹3,00,000 – ₹6,00,000 PA) |
| Target Qualifications | 10+2 (12th Pass) / Any Diploma / Any Degree |
| Recruitment Fee | ₹0/- (Zepto NEVER charges recruitment fees or deposits) |
Key Responsibilities
- Multi-Channel Query Resolution: Address customer inquiries related to quick commerce orders, late deliveries, missing/damaged items, cancellations, payment failures, and refunds via Inbound Calls, Live Chat, and Email.
- Internal Operational Coordination: Coordinate with dark store operations teams, delivery riders, and supply chain managers to resolve live order bottlenecks quickly.
- Policy Compliance & Processing: Execute eligible refunds, replacements, and order cancellations strictly per Zepto’s standard operating procedures (SOPs).
- Metric & KPI Ownership: Maintain high Customer Satisfaction (CSAT) scores, low Average Handling Time (AHT), and hit daily resolution targets.
- CRM Logging: Maintain accurate records of all customer interactions and ticket resolutions in internal customer service software.
Eligibility Criteria & Desired Profile
1. Educational Qualification & Experience
- Education: Minimum 12th Pass (10+2), Undergraduate, or Any Degree (B.A., B.Sc., B.Com., BBA, BCA, B.E./B.Tech, etc.).
- Experience: 0 to 2 Years in Customer Support, BPO, E-commerce Support, or Retail Operations. Freshers are eligible to apply.
2. Core Competencies & Skills
- Good verbal and written English communication skills.
- Strong problem-solving, active listening, and conflict-resolution abilities under high operational pressure.
- Basic computer literacy and familiarity with ticketing tools or CRM systems.
- Willingness to work in rotational shifts, weekends, and public holidays.
How to Apply
- Search for “Customer Support Executive Zepto Bengaluru” on LinkedIn or visit Zepto’s official career portal.
- Click Easy Apply on LinkedIn or complete your profile on the Zepto ATS portal.
- Submit your updated resume highlighting your availability as an Immediate Joiner along with your communication skills.