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Are you a customer service professional looking for the freedom of a work-from-home career? Triple, a leader in remote work solutions for North American businesses, is currently hiring Senior Customer Service Representatives in India.
Triple is known for recruiting the “top 1%” of industry professionals. If you have excellent communication skills and a passion for helping clients, this remote role offers a global platform to showcase your talent.
Job Overview
- Company: Triple
- Role: Senior Customer Service Representative
- Location: Remote (Work from anywhere in India)
- Employment Type: Full-time
- Shift: US Rotational Shifts (Night Shifts in IST)
Key Responsibilities
As a Senior Representative, you will be the voice of the brand for small and medium-sized businesses in North America:
- Customer Interaction: Manage inquiries via phone, email, and chat with a focus on empathy and professionalism.
- Complex Problem Solving: Identify concerns and find effective solutions, aiming for first-contact resolution.
- CRM Management: Accurately record all interactions and transactions in the CRM system to maintain data integrity.
- Feedback Loop: Gather customer insights and report recurring issues to management to help improve business processes.
Required Qualifications & Skills
- Experience: Previous experience in a customer service or contact center environment is preferred.
- Education: A Bachelor’s degree or higher in a related field is preferred.
- Skills: Strong analytical thinking, multitasking, and expert-level verbal/written English communication.
- Tech Savvy: Familiarity with CRM systems and contact center technologies.
Logistical & Hardware Requirements
Since this is a high-performance remote role, candidates must have:
- Laptop: Minimum 8GB RAM with an i5 8th-gen processor (or higher).
- Internet: Reliable connection with at least 100 Mbps speed.
- Peripherals: 720P Webcam and a professional headset.
- Environment: A quiet, brightly illuminated dedicated workspace.
Work Schedule (US Shifts)
Please note that these roles follow US time zones:
- Eastern Time: 6:30 PM – 3:30 AM IST
- Pacific Time: 9:30 PM – 6:30 AM IST
How to Apply
Triple is actively reviewing applicants! This is an Easy Apply role on LinkedIn. Ensure your resume highlights your experience with North American clients or international voice processes to stand out.
Looking for a high-paying Remote Job? Triple is recruiting Senior Customer Service Representatives from India to support North American clients.
