Are you looking for a career with a global retail giant? Tesco Business Solutions (TBS) has announced an exciting opportunity for an Associate – Chat Support at their Bengaluru campus. If you have excellent writing skills and a passion for helping customers, this could be your dream start in the corporate world!
Job Overview: Associate – Chat Support
As a Chat Support Associate, you won’t be taking calls. Instead, you will be the “voice” of the brand across written communication channels. Your goal is to provide tailored solutions to customer queries efficiently and professionally.
Detail
Information
Company
Tesco Business Solutions (TBS)
Role
Associate – Chat Support
Location
Bengaluru, Karnataka (Hybrid Model)
Job Type
Full-time
Qualification
Graduate (Preferred)
Experience
Freshers or Experience in Customer Service
Key Responsibilities
Working at Tesco means more than just replying to messages. You will be responsible for:
Written Communication: Handling first-line queries via chat and email.
Problem Solving: Analyzing alternatives to provide the best solutions for customers.
Performance Metrics: Delivering high-quality service to maintain strong Net Promoter Scores (NPS).
Collaboration: Working with vendors, managers, and store colleagues to resolve tickets.
Continuous Improvement: Using your skills to suggest better ways of working.
Are You a Good Fit? (Skills Required)
Tesco is looking for candidates who possess:
Excellent English Writing: High accuracy in grammar and tone.
Typing Speed: Ability to handle queries quickly without losing accuracy.
Customer Focus: Strong empathy and a “customer-first” mindset.
Tech Savvy: Basic knowledge of Microsoft Office (Outlook/Excel).
Flexibility: Ability to work in roster shifts to support global customers.
Why Join Tesco Bengaluru? (Benefits & Perks)
Tesco offers one of the most competitive reward packages in the industry:
Hybrid Work: Spend 60% of your week in the office and the rest working from home!
Health & Wellness: Comprehensive medical insurance for you and your family (including parents/in-laws).
Leave Policy: 30 days of annual leave + 10 festival holidays.
Financial Growth: Performance bonuses and the SAYE (Save As You Earn) program to become a Tesco shareholder.
Mental Health Support: Access to face-to-face counseling and wellbeing tools.
World-Class Campus: Physical facilities including cricket pitches, football fields, and indoor games.
How to Apply
Tesco is a Disability Confident Committed Employer and encourages diverse applicants to apply.
Update your Resume: Highlight your “Written Communication” and “Customer Service” skills.
Submit Application: Visit the official Tesco Careers portal or the LinkedIn “Apply” link.
Interview Prep: Be ready to demonstrate your typing speed and written English proficiency.
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Disclaimer:This post is for educational and career awareness purposes. We are not an official recruitment partner for Tesco. Please apply only through official company channels.
