HCLTech, a global leader in innovative technology solutions, is hosting a Mega Walk-in Drive for the role of Inbound Customer Service Agent. This is a fantastic opportunity for experienced professionals to join a world-class organization that fosters inclusivity and career growth.
If you have a passion for problem-solving and providing exceptional customer experiences, mark your calendar for this event at the HCLTech Ambattur campus.
Job Overview
Category
Details
Organization
HCLTech
Position
Inbound Customer Service Agent
Experience
1 Year to 5 Years
Work Model
On-site (Full-time)
Shift
US Shift (Night Shift)
Location
Ambattur, Chennai
Key Responsibilities
Customer Interaction: Serve as the primary point of contact for inbound inquiries via phone and research.
Problem Resolution: Provide accurate information regarding products, billing, and account statuses; escalate complex issues when necessary.
Data Management: Maintain precise records of all interactions within the CRM or call tracking systems.
Performance Excellence: Meet key metrics including call resolution time, quality standards, and customer satisfaction (CSAT).
Continuous Learning: Participate in training sessions to stay updated on company policies and product knowledge.
Requirements: What Makes You a Great Fit
Educational Qualification:
12 + 3 years of education (Any Graduate is eligible).
Required Skills:
Experience: 1–5 years in customer service or call center environments.
Communication: Exceptional verbal and written communication skills (English proficiency for US shifts).
Tech Savvy: Basic computer literacy and the ability to navigate CRM systems and call center software.
Soft Skills: High level of empathy, patience, active listening, and conflict resolution.
Adaptability: Ability to stay calm under pressure and manage time effectively in a fast-paced environment.
Walk-in Event Details
HCLTech is looking for immediate talent. Ensure you arrive within the specified time window with all necessary documents.
Date: 12th May 2026
Time: 10:00 AM to 2:00 PM
Venue: HCLTech, No. 8, M T H Road, AMB 6, Ambattur Industrial Estate, Ambattur, Chennai – 600058, Tamil Nadu, India.
Contact HR: Jefferson G
Note for Candidates: Please carry 2 copies of your updated resume and a valid Government-issued ID proof (such as PAN Card, Voter ID, or Passport).
Why Join HCLTech?
Global Exposure: Gain experience working with international clients in a US shift environment.
Inclusive Culture: Join an organization that values diversity and empowers employees through technology.
Career Progression: HCLTech offers robust training and a clear path for professional development.
Walk-in Interview & Registration Details
Detail
Information
Walk-in Date
12th May 2026
Time
10:00 AM to 2:00 PM
Venue
HCLTech, No. 8, M T H Road, AMB 6, Ambattur Industrial Estate, Ambattur, Chennai – 600058, Tamil Nadu, India
