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Holafly Hiring Customer Support Specialist (100% Remote Job in India)
Are you passionate about travel, technology, and helping people stay connected? Holafly, a rapidly growing global scale-up revolutionizing international travel connectivity, is expanding its team in India. They are actively seeking a dedicated Customer Support Specialist to join their fully remote workforce.
Since 2018, Holafly has empowered millions of travelers across 200+ destinations with reliable, secure eSIM solutions. If you want to work for a dynamic, remote-first global company and help travelers maintain seamless data connectivity worldwide, this could be your next big career move.
Job Overview: Holafly Customer Support Specialist
- Company: Holafly
- Role: Customer Support Specialist
- Job Location: India (100% Remote Work From Home)
- Employment Type: Full-time
- Required Shift Timings: 15:30 to 00:30 IST (India Timezone)
The Story Behind Holafly
During a trip to Thailand, Holafly’s founders, Pedro and Lidia, faced the immense frustration of being completely disconnected from the internet. Realizing how stressful this experience is for modern travelers, they launched Holafly. Today, a global team of over 500+ professionals works proudly to ensure no traveler ever has to experience that vulnerability again.
Key Responsibilities & Core Tasks
As the primary voice of Holafly, your mission is to transform technical connectivity hurdles into stress-free victories for global users. Your day-to-day duties will include:
- Multichannel Troubleshooting: Resolving complex customer connectivity and configuration issues via chat, email, and video.
- eSIM Lifecycle Management: Expertly guiding international users through the entire process, from purchasing and activation to live troubleshooting.
- User Advocacy: Collaborating directly with internal product and engineering teams to identify recurring technical bugs and optimize user workflows.
- Transactional Operations: Managing internal tools to accurately process digital orders, adjustments, and customer refunds.
- Performance Metrics: Consistently hitting high customer satisfaction (CSAT) scores by prioritizing rapid, empathetic, first-contact resolutions.
Who is Holafly Looking For? (Eligibility Criteria)
The ideal candidate is someone who thrives in high-energy startup environments and genuinely enjoys problem-solving.
- Location Constraint: While this position is permanently remote, candidates must reside in India to qualify.
- Timezone Alignment: You must be fully comfortable covering the specific afternoon-to-midnight shift (15:30 PM to 00:30 AM IST).
- Skills Required: Exceptional written and verbal communication skills, a high level of empathy, and basic technical comfort dealing with smartphone settings/networks.
- Mindset: An analytical thinker who can work independently under limited supervision while keeping the traveler’s peace of mind at the center of every solution.
Perks & Benefits of Joining Holafly
- 100% Remote Flexibility: Work comfortably from any city in India without a grueling daily office commute.
- Global Exposure: Collaborate with a highly diverse, international team of 500+ professionals spanning multiple countries.
- High-Growth Domain: Gain direct, valuable career experience inside the booming travel-tech and AI-assisted customer experience sectors.
How to Apply
With over 100 applications received within the first few hours of posting, this high-growth scale-up role is filling up fast.
👉 Head over to LinkedIn or the official Holafly Careers website, search for “Customer Support Specialist – India (Remote)”, and submit your application today!
