Shyaway Recruitment 2026: Customer Support Executive (E-Commerce CX & Sales) — Chennai

Shyaway (www.shyaway.com), one of India’s leading online lingerie and intimate wear e-commerce brands, is hiring for the position of Customer Support Executive / Sr. Customer Support Executive at its corporate office in Chennai, Tamil Nadu.

This full-time, on-site role is tailored for candidates with strong communication, lead conversion, and customer relationship management skills who are looking to grow within a fast-paced D2C e-commerce ecosystem.

Below is the complete job breakdown, candidate requirements, compensation insights, key responsibilities, and application steps.

1. Job Summary Table

2. Key Roles & Responsibilities

The Customer Care Executive serves as the primary touchpoint for online shoppers, combining customer service resolution with sales conversion initiatives:

Omnichannel Customer Support & CX:

• Inbound & Outbound Calling: Handle incoming customer inquiries efficiently while making structured outbound calls for order follow-ups, promotional offers, feedback, and customer retention.
• Email & Live Chat Support: Manage real-time online chat queries and email tickets on [www.shyaway.com](https://www.shyaway.com), delivering accurate product information and resolving delivery/returns issues.
• Customer Escalation Management: Resolve complex queries, sizing concerns, and transaction escalations promptly to uphold brand reputation and maximize CSAT.

Inside Sales & Lead Conversion:

• Sales & Upselling: Convert inbound customer inquiries into completed orders while actively cross-selling and upselling complementary products (loungewear, activewear, shapewear, and accessories).
• Target Achievement: Consistently meet and exceed daily, weekly, and monthly lead conversion and sales targets.
• CRM & Reporting: Track all client interactions, lead statuses, call logs, and sales metrics within CRM tools and MS Excel database systems.

3. Candidate Qualification & Eligibility Profile

+-----------------------------------------------------------------------+
|                         ELIGIBILITY MATRIX                            |
+------------------------------------+----------------------------------+
| Minimum Qualification              | Bachelor's Degree (Any Stream)   |
| Primary Language                   | Fluent Verbal & Written English  |
| Secondary Language                 | Tamil / Regional Language        |
| Preferred Domain Experience        | E-Commerce / BPO / Telesales / CX|
+------------------------------------+----------------------------------+

Mandatory Criteria:

• Education: Bachelor’s Degree in any discipline.
• Communication Skills: Excellent verbal and written English communication skills paired with fluency in the local language (Tamil/Multilingual proficiency is an added advantage).
• Technical Skills: Basic computer knowledge including MS Excel, ticketing systems, email handling, and CRM software.
• Sales Orientation: Strong persuasion, negotiation, and problem-solving capabilities under target-driven performance pressure.

4. Expected Salary & Career Growth

5. Direct Application Steps

Candidates interested in building a career with a high-growth D2C e-commerce platform can apply directly:

1. Visit [www.shyaway.com/careers](https://www.shyaway.com/careers) or apply through the official LinkedIn Easy Apply portal on the active job listing.
2. Submit your updated resume highlighting relevant experience in Customer Support, E-Commerce CX, Telesales, or CRM Management.
3. Ensure your profile specifies your proficiency in English and Tamil/Regional Languages.