Are you looking to build a career in the global customer support industry with a world-renowned brand? Teleperformance, a global leader in customer experience management, has officially announced its Off Campus Hiring Drive for 2026.
They are actively inviting applications from eligible candidates across India for the position of Customer Service Associate, spanning both Voice Process and Chat Process lines of business. This drive offers an exceptional gateway for fresh graduates as well as undergraduates with minimal experience to work with advanced digital communication tools and international clients.
Job Drive Overview
Company Name: Teleperformance
Role: Customer Service Associate (Voice & Chat Process)
Job Location: India (Pan-India Openings)
Experience Required: Freshers / 0 to 6 Months Experience
Education: Any Graduate (Undergraduates eligible under specific conditions)
Employment Type: Full-Time, Regular
Salary Package: Best in Industry
Process Wise Breakdown & Responsibilities
Teleperformance is recruiting for two distinct communication verticals. Candidates will be assigned based on their skills and evaluation performance:
1. Voice Process
Core Tasks: Managing real-time customer interactions and handling queries, complaints, and service requests over phone calls.
Documentation: Maintaining accurate, process-related documentation, customer logs, and resolution details.
Expectations: Adhering to strict daily schedules, meeting productivity targets, and implementing supervisor feedback to boost customer satisfaction scores.
2. Chat Process
Core Tasks: Providing comprehensive end-to-end customer assistance through modern live-chat communication platforms.
Expectations: Maintaining a high standard of professional, clear, and grammatically precise text interactions.
Detailed Eligibility & Experience Criteria
To ensure your application clears the screening layer, make sure you align with the following educational and experience matrix:
Support Process
Target Qualification
Minimum Experience Required
Chat Process
Graduate in any discipline
Freshers are 100% Eligible to apply.
Voice Process
Graduate OR Undergraduated (10+2)
Freshers (if Graduate) OR Minimum 6 months of continuous customer service experience (if Undergraduate).
Required Core Skills:
Excellent verbal and written English communication capabilities.
Active listening skills alongside strong reading comprehension.
Basic computer proficiency, operational knowledge of MS Office, and reliable typing speed.
Strong empathy, problem-solving skills, and situational adaptability.
The Selection Process Pipeline
Teleperformance uses a structured multi-stage evaluation framework to select top talent:
Application Screening: Automated filtering of resumes based on core eligibility rules.
Communication Skills Assessment: Automated or manual evaluation checking language fluency, grammar, and pronunciation.
Technical & Customer Service Evaluation: Assessing basic computer competency and customer-centric logic.
Interview Round: Personal interview with operational managers.
Final Selection: Issuance of the formal Letter of Intent (LOI) / Offer Letter.
How to Apply Online
The recruitment teams are processing applications on a rolling basis. Interested candidates are advised to apply as soon as possible before the application links close.
👉 Step 1: Choose your preferred profile link below.
👉 Step 2: Fill out the standardized application form, enter your academic qualifications, and upload your latest professional resume.
Teleperformance Off Campus Drive – Important Apply Links
