Are you looking to build a career in the global customer support industry with a world-renowned brand? Teleperformance, a global leader in customer experience management, has officially announced its Off Campus Hiring Drive for 2026.
They are actively inviting applications from eligible candidates across India for the position of Customer Service Associate, spanning both Voice Process and Chat Process lines of business. This drive offers an exceptional gateway for fresh graduates as well as undergraduates with minimal experience to work with advanced digital communication tools and international clients.
Job Drive Overview
- Company Name: Teleperformance
- Role: Customer Service Associate (Voice & Chat Process)
- Job Location: India (Pan-India Openings)
- Experience Required: Freshers / 0 to 6 Months Experience
- Education: Any Graduate (Undergraduates eligible under specific conditions)
- Employment Type: Full-Time, Regular
- Salary Package: Best in Industry
Process Wise Breakdown & Responsibilities
Teleperformance is recruiting for two distinct communication verticals. Candidates will be assigned based on their skills and evaluation performance:
1. Voice Process
- Core Tasks: Managing real-time customer interactions and handling queries, complaints, and service requests over phone calls.
- Documentation: Maintaining accurate, process-related documentation, customer logs, and resolution details.
- Expectations: Adhering to strict daily schedules, meeting productivity targets, and implementing supervisor feedback to boost customer satisfaction scores.
2. Chat Process
- Core Tasks: Providing comprehensive end-to-end customer assistance through modern live-chat communication platforms.
- Resolution Focus: Ensuring quick first-time resolutions by identifying customer pain points accurately.
- Expectations: Maintaining a high standard of professional, clear, and grammatically precise text interactions.
Detailed Eligibility & Experience Criteria
To ensure your application clears the screening layer, make sure you align with the following educational and experience matrix:
| Support Process | Target Qualification | Minimum Experience Required |
| Chat Process | Graduate in any discipline | Freshers are 100% Eligible to apply. |
| Voice Process | Graduate OR Undergraduated (10+2) | Freshers (if Graduate) OR Minimum 6 months of continuous customer service experience (if Undergraduate). |
Required Core Skills:
- Excellent verbal and written English communication capabilities.
- Active listening skills alongside strong reading comprehension.
- Basic computer proficiency, operational knowledge of MS Office, and reliable typing speed.
- Strong empathy, problem-solving skills, and situational adaptability.
The Selection Process Pipeline
Teleperformance uses a structured multi-stage evaluation framework to select top talent:
- Application Screening: Automated filtering of resumes based on core eligibility rules.
- Communication Skills Assessment: Automated or manual evaluation checking language fluency, grammar, and pronunciation.
- Technical & Customer Service Evaluation: Assessing basic computer competency and customer-centric logic.
- Interview Round: Personal interview with operational managers.
- Final Selection: Issuance of the formal Letter of Intent (LOI) / Offer Letter.
How to Apply Online
The recruitment teams are processing applications on a rolling basis. Interested candidates are advised to apply as soon as possible before the application links close.
👉 Step 1: Choose your preferred profile link below.
👉 Step 2: Fill out the standardized application form, enter your academic qualifications, and upload your latest professional resume.
Teleperformance Off Campus Drive – Important Apply Links
Important Apply Links
| Job Role | Apply Link |
|---|---|
| Customer Service Associate – Voice Process | Apply for this Job |
| Customer Service Associate – Chat Process | Apply for this Job |
Frequently Asked Questions
1. What is the job role offered by Teleperformance?
Teleperformance is hiring for the position of Customer Service Associate in both Voice Process and Chat Process.
2. Can freshers apply for this recruitment?
Yes, freshers are eligible to apply for the Customer Service Associate – Chat Process role.
3. What qualifications are required for these positions?
Candidates should be graduates in any discipline. Undergraduates with 6 months of continuous work experience can apply for the Voice Process role.
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