Are you an experienced non-voice customer support professional looking to transition into a high-paying role within the financial services sector? Teleperformance (TP) has officially opened applications for its International Email & Chat Support team at their premier facility in Chennai.
This premium customer experience role is specifically curated for professionals with a background in Banking, Financial Services, and Insurance (BFSI) workflows. Offering a highly competitive salary package of up to 5 LPA along with comprehensive corporate allowances and transport benefits, this drive features an entirely virtual interview process for immediate onboarding.
Job Drive Overview
Attribute
Details
Hiring Organization
Teleperformance (TP)
Role Title
International Email & Chat Support Associate
Domain Verticle
Financial Services / BFSI Operations
Experience Required
Minimum 1 Year of Mandatory Experience in Email/Chat
Job Location
Shriram Gateway, Perungalathur, Chennai (On-site)
Salary Package
Up to INR 5,00,000 Per Annum (Up to 5 LPA)
Work Schedule
5 Days Working / 2 Days Rotational Off (Rotational Shifts)
Interview Mode
100% Virtual Interview
Eligibility Criteria & Experience Prerequisites
To clear the preliminary profiling filter, candidates must fulfill the strict background verification benchmarks mandated by TP:
Academic Background: Open to any graduate holding a valid Under Graduate (UG) or Post Graduate (PG) degree in any academic stream.
Mandatory Experience: Minimum 1 year of continuous experience explicitly within an International Email, Live Chat, or Non-Voice customer service helpdesk.
Domain Exposure: Prior experience within a financial services environment or UK financial services ecosystem is highly preferred. Foundational familiarity with the FCA (Financial Conduct Authority) guidelines is considered a significant competitive advantage.
Documentation Rule: Candidates must possess a clean corporate track record with complete, valid career documentation, including official offer letters, relieving letters, and formal payslips.
Language Prowess: Strong written English communication skills with high emphasis on vocabulary, professional grammar, and rapid troubleshooting comprehension.
Key Responsibilities & Operational Hours
Selected professionals will act as digital resolution experts for premium global financial clients:
Managing real-time international customer queries, account setups, and transactional issues strictly over email and live chat channels.
Adhering to international financial compliance structures while resolving sensitive customer support cases.
Working adaptively inside a 24×7 rotational shift roster, which includes standard international night shift allocations.
Corporate Perks & Relocation Benefits
Teleperformance provides a top-tier infrastructure support package for selected candidates to ensure smooth operational alignment:
Transportation: Free 2-way cab facility mapped securely within defined organizational boundary limits.
Relocation Assistance: Outstation candidates clearing the virtual rounds will receive 7 days of complimentary corporate accommodation in Chennai to ease their relocation transition.
How to Apply & Schedule Your Virtual Interview
The hiring team is conducting immediate selection workflows over virtual communication channels. To register your profile for a screening slot:
Prepare your updated digital resume along with digital copies of your previous employment documents.
Send a direct text message or WhatsApp chat with the keyword “Perungalathur” to the official recruiting handle.
Point of Contact: Reach out directly to HR Sundari (Thirupura Sundari N) at +91 9043818863 to initiate your virtual round.
