Are you an experienced non-voice customer support professional looking to transition into a high-paying role within the financial services sector? Teleperformance (TP) has officially opened applications for its International Email & Chat Support team at their premier facility in Chennai.
This premium customer experience role is specifically curated for professionals with a background in Banking, Financial Services, and Insurance (BFSI) workflows. Offering a highly competitive salary package of up to 5 LPA along with comprehensive corporate allowances and transport benefits, this drive features an entirely virtual interview process for immediate onboarding.
Job Drive Overview
| Attribute | Details |
| Hiring Organization | Teleperformance (TP) |
| Role Title | International Email & Chat Support Associate |
| Domain Verticle | Financial Services / BFSI Operations |
| Experience Required | Minimum 1 Year of Mandatory Experience in Email/Chat |
| Job Location | Shriram Gateway, Perungalathur, Chennai (On-site) |
| Salary Package | Up to INR 5,00,000 Per Annum (Up to 5 LPA) |
| Work Schedule | 5 Days Working / 2 Days Rotational Off (Rotational Shifts) |
| Interview Mode | 100% Virtual Interview |
Eligibility Criteria & Experience Prerequisites
To clear the preliminary profiling filter, candidates must fulfill the strict background verification benchmarks mandated by TP:
- Academic Background: Open to any graduate holding a valid Under Graduate (UG) or Post Graduate (PG) degree in any academic stream.
- Mandatory Experience: Minimum 1 year of continuous experience explicitly within an International Email, Live Chat, or Non-Voice customer service helpdesk.
- Domain Exposure: Prior experience within a financial services environment or UK financial services ecosystem is highly preferred. Foundational familiarity with the FCA (Financial Conduct Authority) guidelines is considered a significant competitive advantage.
- Documentation Rule: Candidates must possess a clean corporate track record with complete, valid career documentation, including official offer letters, relieving letters, and formal payslips.
- Language Prowess: Strong written English communication skills with high emphasis on vocabulary, professional grammar, and rapid troubleshooting comprehension.
Key Responsibilities & Operational Hours
Selected professionals will act as digital resolution experts for premium global financial clients:
- Managing real-time international customer queries, account setups, and transactional issues strictly over email and live chat channels.
- Adhering to international financial compliance structures while resolving sensitive customer support cases.
- Working adaptively inside a 24×7 rotational shift roster, which includes standard international night shift allocations.
Corporate Perks & Relocation Benefits
Teleperformance provides a top-tier infrastructure support package for selected candidates to ensure smooth operational alignment:
- Transportation: Free 2-way cab facility mapped securely within defined organizational boundary limits.
- Relocation Assistance: Outstation candidates clearing the virtual rounds will receive 7 days of complimentary corporate accommodation in Chennai to ease their relocation transition.
How to Apply & Schedule Your Virtual Interview
The hiring team is conducting immediate selection workflows over virtual communication channels. To register your profile for a screening slot:
- Prepare your updated digital resume along with digital copies of your previous employment documents.
- Send a direct text message or WhatsApp chat with the keyword “Perungalathur” to the official recruiting handle.
- Point of Contact: Reach out directly to HR Sundari (Thirupura Sundari N) at +91 9043818863 to initiate your virtual round.