Are you a fresh graduate looking to jumpstart your corporate career with a global technology titan without relocating to a distant tech hub? HCLTech has officially launched its Graduate Trainee Mega Off-Campus Drive for the Global Service Desk division.
In a major push to empower regional talent, HCLTech is deliberately focusing on building its hubs in Tier-2 and Tier-3 ecosystems. This drive targets passionate graduates from Lucknow, Nagpur, Madurai, Vijayawada, and nearby areas who want to secure a full-time IT role close to their hometowns and families.
Job Drive Overview
| Attribute | Details |
| Hiring Organization | HCLTech (HCL Technologies) |
| Role Title | Graduate Trainee (Global Service Desk) |
| Eligible Batches | 2024, 2025, and 2026 Pass-outs |
| Academic Cut-off | Minimum 60% aggregate across 10th, 12th, and Under-Graduation (UG) |
| Job Locations | Lucknow |
| Employment Type | Full-Time, Permanent |
| Core Requirement | Exceptional Verbal & Written English Communication |
About the Graduate Trainee (Global Service Desk) Role
As a Graduate Trainee within HCLTech’s Global Service Desk vertical, you will step into a frontline technical support and customer experience environment. This business unit serves as the nervous system for global enterprise clients using HCLTech infrastructure.
Key Responsibilities:
- First-Line Support: Act as the primary point of contact for international clients dealing with enterprise systems, software deployments, and digital workplace configurations.
- Incident Management: Registering, tracking, classifying, and resolving L1 tech issues using modern ticketing software like ServiceNow.
- Omnichannel Engagement: Troubleshooting standard workplace computing issues seamlessly across phone calls, live chat portals, and email workflows.
- Cross-Functional Routing: Effectively identifying complex technical bottlenecks and coordinating smooth escalation paths to senior L2 engineering tiers.
Strict Academic Eligibility & Prerequisite Grid
To clear the initial automated profiling filter, all applicants must meet the following baseline evaluation thresholds:
- Degree Spectrum: Open to Any Graduate (B.Sc, BCA, B.Com, BBA, BA, or B.E/B.Tech) who has graduated or is graduating in the 2024, 2025, or 2026 cycles.
- Academic Baseline: A mandatory minimum score of 60% or above in 10th grade, 12th grade (Higher Secondary), and the current Under-Graduate (UG) curriculum. Clean academic consistency is highly valued.
- Communication Pillar: Highly fluent, professional written and spoken English skills are absolute prerequisites since the role supports global operations.
Why Choose HCLTech’s Regional Drive?
- Work Near Your Hometown: Skip the high cost of living, grueling city traffic, and rental adjustments that come with moving to massive metropolitan centers.
- Global Tech Leadership Framework: Receive world-class corporate technical training and earn an internationally recognized brand stamp early in your career journey.
- Structured Career Pathways: The Graduate Trainee track features a reliable progression route into cloud engineering, cybersecurity operations, and network administration.
How to Apply Online
The recruitment team is processing digital assessment slot links for eligible candidates on a immediate basis.
- Navigate to the official HCLTech off-campus registration form via the link shared in their networking brief: HCLTech Official Application Form.
- Carefully fill out your name, contact handle, location preferences (Lucknow, Nagpur, Madurai, or Vijayawada), and year of passing.
- Input your exact academic percentages for 10th, 12th, and graduation to prevent resume rejection at the verification stage.
- Prepare your technical resume, focusing on clear communication, any baseline certifications, or university projects, and submit the application layout.