Are you a fresh graduate looking to jumpstart your corporate career with a global technology titan without relocating to a distant tech hub? HCLTech has officially launched its Graduate Trainee Mega Off-Campus Drive for the Global Service Desk division.
In a major push to empower regional talent, HCLTech is deliberately focusing on building its hubs in Tier-2 and Tier-3 ecosystems. This drive targets passionate graduates from Lucknow, Nagpur, Madurai, Vijayawada, and nearby areas who want to secure a full-time IT role close to their hometowns and families.
Job Drive Overview
Attribute
Details
Hiring Organization
HCLTech (HCL Technologies)
Role Title
Graduate Trainee (Global Service Desk)
Eligible Batches
2024, 2025, and 2026 Pass-outs
Academic Cut-off
Minimum 60% aggregate across 10th, 12th, and Under-Graduation (UG)
Job Locations
Lucknow
Employment Type
Full-Time, Permanent
Core Requirement
Exceptional Verbal & Written English Communication
About the Graduate Trainee (Global Service Desk) Role
As a Graduate Trainee within HCLTech’s Global Service Desk vertical, you will step into a frontline technical support and customer experience environment. This business unit serves as the nervous system for global enterprise clients using HCLTech infrastructure.
Key Responsibilities:
First-Line Support: Act as the primary point of contact for international clients dealing with enterprise systems, software deployments, and digital workplace configurations.
Incident Management: Registering, tracking, classifying, and resolving L1 tech issues using modern ticketing software like ServiceNow.
Omnichannel Engagement: Troubleshooting standard workplace computing issues seamlessly across phone calls, live chat portals, and email workflows.
Cross-Functional Routing: Effectively identifying complex technical bottlenecks and coordinating smooth escalation paths to senior L2 engineering tiers.
Strict Academic Eligibility & Prerequisite Grid
To clear the initial automated profiling filter, all applicants must meet the following baseline evaluation thresholds:
Degree Spectrum: Open to Any Graduate (B.Sc, BCA, B.Com, BBA, BA, or B.E/B.Tech) who has graduated or is graduating in the 2024, 2025, or 2026 cycles.
Academic Baseline: A mandatory minimum score of 60% or above in 10th grade, 12th grade (Higher Secondary), and the current Under-Graduate (UG) curriculum. Clean academic consistency is highly valued.
Communication Pillar: Highly fluent, professional written and spoken English skills are absolute prerequisites since the role supports global operations.
Why Choose HCLTech’s Regional Drive?
Work Near Your Hometown: Skip the high cost of living, grueling city traffic, and rental adjustments that come with moving to massive metropolitan centers.
Global Tech Leadership Framework: Receive world-class corporate technical training and earn an internationally recognized brand stamp early in your career journey.
Structured Career Pathways: The Graduate Trainee track features a reliable progression route into cloud engineering, cybersecurity operations, and network administration.
How to Apply Online
The recruitment team is processing digital assessment slot links for eligible candidates on a immediate basis.
Navigate to the official HCLTech off-campus registration form via the link shared in their networking brief: HCLTech Official Application Form.
Carefully fill out your name, contact handle, location preferences (Lucknow, Nagpur, Madurai, or Vijayawada), and year of passing.
Input your exact academic percentages for 10th, 12th, and graduation to prevent resume rejection at the verification stage.
Prepare your technical resume, focusing on clear communication, any baseline certifications, or university projects, and submit the application layout.
