Are you a graduate or postgraduate looking to build a career in the banking sector? IDFC FIRST Bank, one of India’s fastest-growing private sector banks, is officially recruiting for the role of Customer Service Executive – FASTag Inbound at its corporate hub in Hyderabad, Telangana.
This full-time position is an excellent launchpad for individuals who possess strong written communication skills and a passion for customer success. Since the role requires 0 to 2 years of experience, fresh graduates are highly encouraged to apply. Unlike traditional voice processes, this role primary centers around managing digital customer communications behind the scenes.
Job Drive Overview
Attribute
Details
Hiring Organization
IDFC FIRST Bank
Role Title
Customer Service Executive – FASTag Inbound
Department
Customer Service / Banking Operations
Job Location
Hyderabad, Telangana, India (On-site)
Experience Required
0 – 2 Years (Freshers & Early Career Welcome)
Employment Type
Full-Time, Permanent
Key Roles & Responsibilities
As a Customer Service Executive for the FASTag digital ecosystem, you will serve as a key touchpoint for resolving user queries:
Email Queue Management: Managing, analyzing, and responding to inbound customer queries and disputes regarding FASTag accounts via official email channels.
Turnaround Time (TAT) Adherence: Ensuring all customer communications receive highly accurate, empathetic, and definitive resolutions within a strict 24-hour window.
Quality Assurance: Maintaining premium service quality, precise compliance standards, and grammatical accuracy in all corporate correspondences.
Cross-Functional Collaboration: Partnering effectively with internal tech teams, payment gateways, and external stakeholders to track payment or toll discrepancies.
De-escalation: Handling challenging customer scenarios with high emotional intelligence, empathy, and strict professionalism.
Eligibility Criteria & Educational Qualifications
IDFC FIRST Bank is looking for graduates and postgraduates from specific academic backgrounds:
Undergraduate Stream Options:
Bachelor of Commerce (B.Com)
Bachelor of Science (B.Sc)
Bachelor of Arts (BA)
Bachelor of Business & Insurance (BBI)
Bachelor of Management Studies (BMS)
Postgraduate Stream Options:
Master of Business Administration (MBA)
Master of Commerce (M.Com)
Master of Arts (MA)
Experience Baseline:
0 to 2 years of experience. Strong freshers with internship experience in customer support, back-office operations, or content moderation will have a distinct advantage.
How to Apply Online
The talent acquisition team is managing responses directly off-site for rapid processing:
Update your resume, ensuring you highlight skills like written communication, email etiquette, problem-solving, and basic banking operations knowledge.
Head to the official IDFC FIRST Bank Careers Portal or navigate to the verified job listing on matching professional networks.
Click the “Apply” routing button to submit your candidate profile to the off-site applicant management dashboard.
Shortlisted profiles will receive an invitation for an initial online communication and aptitude assessment.
